Quick answer: Nectar’s Forever Warranty covers specified defects for the original purchaser of an eligible mattress. Nectar’s current detailed policy says a qualifying visible indentation must be greater than 1.5 inches; its FAQ says 1.5 inches or more. If your measurement is exactly 1.5 inches, ask Nectar which terms apply to your purchase and get its answer in writing.
Starting a claim? Gather your proof of purchase and photos of the unloaded mattress, law tag and support system. Keep the cover on and see how to file a Nectar claim below.
Nectar warranty at a glance
| Question | What the current policy says |
|---|---|
| Who is covered? | The original purchaser of an eligible mattress bought from Nectar or an authorized retailer; coverage is non-transferable. |
| Sagging | The detailed policy says a visible indentation greater than 1.5 inches, not caused by improper support; the FAQ uses different boundary wording. |
| First 10 years | A confirmed covered defect is eligible for a new mattress of equal or greater value at no charge, under Nectar’s process. |
| Later claims | Nectar may repair and re-cover or replace the mattress, at its option. |
| Shipping | The policy lists $50 each way for “years 10+,” waived when Nectar confirms a defect. |
| Policy effective date | July 28, 2026; earlier buyers should request their applicable warranty. |
The detailed warranty calls the first period the “first 10 years” and the later period “years 10+.” Those phrases overlap at the boundary, so confirm the remedy for your exact claim date.
The 1.5-inch discrepancy
Nectar’s FAQ says a verified impression of 1.5 inches or more may qualify. Its detailed policy effective July 28, 2026 says greater than 1.5 inches. The difference matters at exactly 1.5 inches. Save the terms supplied with your mattress, document your measurement and ask Nectar to explain how it will evaluate a borderline claim. Proper support and other conditions still apply.
What else is covered?
The current policy lists certain physical flaws causing foam to degrade, split or crack despite normal use and proper handling, as well as manufacturing defects in the mattress-cover assembly. Normal softening, comfort preference and certain damage or misuse are excluded. A warranty addresses qualifying defects; a sleep trial is a separate route for eligible comfort returns. Read our Nectar return-policy guide for the distinction.
How to measure and document sagging
For a fuller walkthrough, see how to measure mattress sagging for a warranty claim. Follow Nectar’s instructions for your particular mattress if they differ.
- Remove bedding and all weight from the mattress.
- Place a straightedge across the affected area, supported at both ends by the sleep surface.
- Photograph a ruler at the deepest point, plus a wide view of the mattress.
- Photograph the law tag, claimed defect and the frame or foundation normally used.
- Follow any additional measurement instructions from Nectar or your seller.
A photograph is evidence for a claim, not a guarantee of approval. Keep the mattress until the claim administrator explains the next steps.
Foundation and cover requirements
Nectar’s current policy requires a firm, solid-surface support or structurally capable base throughout use. Improper support may void coverage. Check the instructions for your mattress and photograph your foundation before changing the setup.
Do not remove the mattress cover. The current policy says removal voids the warranty, and it requires a returned mattress to retain its cover. Ask Nectar how to document a suspected issue without removing it.
Repair, replacement and shipping costs
For the first 10 years, the policy describes replacement of a mattress with a confirmed qualifying defect at no charge. For “years 10+,” Nectar may repair and re-cover or replace it. The policy lists a $50 transportation charge each way but says the charge is waived if Nectar confirms a defect. Do not assume every approved later claim costs $100; request the applicable costs and remedy in writing.
Nectar may authorize photos instead of returning the mattress. If a replacement is issued, the current policy says its warranty follows the original term from delivery of the original mattress; it does not begin a new term.
How to file a claim
- Find the original receipt or order confirmation, model and delivery date.
- Photograph the mattress, law tag, claimed defect and support system; include an unloaded measurement for sagging.
- Contact Nectar through its warranty policy or ask your authorized retailer how to begin. If you bought from Yawnder, contact our Encinitas showroom.
- Ask which policy applies, what evidence is required, whether the mattress must be returned and what charges, if any, apply.
- Keep copies of the claim and response, and wait for instructions before donating, discarding or shipping the mattress.
If your claim is declined
Request the decision and the specific warranty provision in writing, including how the company measured any indentation. Keep the original photos and receipt. If the issue is a borderline measurement or the support system, ask whether clearer photos or additional evidence can be reviewed. Do not remove the mattress cover or dispose of the mattress while seeking instructions. For more ways to organize your documentation and request an explanation, see what to check after a warranty denial.
Older purchases and bundled products
Nectar’s published policy has an effective date of July 28, 2026 and directs earlier purchasers to contact support for the warranty applicable to their products. Its current mattress terms cover eligible mattresses bought from Nectar or authorized resellers and specify eligible claim locations in the contiguous United States, Alaska and Hawaii.
A mattress included in a bundle may have mattress coverage, while furniture and bedding have separate warranties. Check each item’s terms rather than assuming they share the mattress’s Forever Warranty.
Frequently asked questions
Is exactly 1.5 inches of sagging covered?
Nectar’s FAQ says “1.5 inches or more”; its current detailed policy says “greater than 1.5 inches.” Ask Nectar which warranty applies to your order and how it will assess the measurement.
Does a replacement start a new warranty?
The current policy says the replacement retains the original warranty term from delivery of the original mattress.
Does a confirmed defect always require $100 in shipping?
No. The current policy lists $50 each way for “years 10+” and says the fee is waived when Nectar confirms a defect. Confirm the timing and costs for your claim.
Can I remove the cover to inspect the foam?
No. Nectar says removing the mattress cover voids the warranty. Ask for approved documentation instructions.
Compare brands in our mattress warranty comparison.
Sources: Nectar mattress warranty, effective July 28, 2026, and Nectar FAQ. Manufacturer sources checked November 9, 2026.