Quick answer: Nectar currently gives eligible new mattresses a 365-night home trial beginning on delivery. An opened mattress return can be requested after 30 days and no later than day 365. Unopened mattresses can be returned immediately, but a mattress left unopened for more than 90 days is considered misused and becomes ineligible for returns and warranty claims.
Nectar return policy at a glance
| Policy detail | Current rule |
|---|---|
| Mattress trial | 365 nights from delivery |
| Opened mattress minimum | Return request no earlier than 30 days |
| Unopened mattress | Can be returned immediately; must be opened within 90 days to preserve eligibility |
| Return-request processing fee | None |
| Mattress condition | Sanitary and suitable for donation; no rips, stains or excessive wear |
| Furniture / bed frames | 60-night trial |
| Mattress toppers | 100-night trial |
| Bedding | 30-night trial |
| Exchanges | One exchange of an eligible product |
How does Nectar’s 365-night trial work?
The trial begins on the date your mattress is delivered. Nectar’s current policy applies to new mattresses purchased directly from Nectar and certain Nectar-authorized retailers.
If you open the mattress, Nectar requires a 30-night adjustment period before a return request can be made. That gives both the mattress and your body time to adjust before you decide whether the bed is a good fit.
Can you return a Nectar mattress before 30 days?
An opened mattress cannot normally begin the comfort-return process until at least 30 days after delivery. An unopened mattress can be returned immediately after delivery.
There is an unusual second rule worth knowing: Nectar says mattresses that remain unopened for more than 90 days after delivery are considered misused and become ineligible for returns and warranty claims. In other words, do not buy one and leave it boxed for months.
Does Nectar charge a return fee?
Nectar’s current return policy says it does not charge a fee to process a Return Request. Eligible refunds cover the dollar amount of the returned product, but certain other charges are not refunded.
Nonrefundable amounts can include applicable shipping charges, White Glove Service fees and state recycling-program fees. Discounts and offer-code value also are not converted into cash or refunded separately.
What condition must a Nectar mattress be in?
For an opened mattress return to qualify, Nectar requires the mattress to remain in sanitary condition and suitable for donation. Its current terms specifically call out problems such as rips, stains and signs of wear and tear.
Nectar works with donation partners that can inspect the mattress and determine whether it is acceptable for donation. Those partners can refuse a mattress they consider ineligible.
How to return a Nectar mattress
- Confirm that you are inside the 365-night trial.
- If the mattress is opened, wait until at least 30 days after delivery.
- Contact Nectar Customer Support by email, phone or live chat to initiate a Return Request.
- Provide all information and documentation Nectar requests.
- Coordinate the approved donation or removal process.
- After approval and completion, Nectar issues the eligible refund to the original payment method.
Nectar currently requires requested documentation to be submitted within 30 days after the Return Request begins. Otherwise the request can be canceled and you may need to start over.
Do you need to keep the Nectar mattress box?
No. Nectar’s current FAQ says you do not need to keep the original packing materials after unpacking the mattress. If you later return the bed, Nectar’s support team handles the return process rather than requiring you to compress it back into the original box.
Can you exchange a Nectar mattress?
Yes. Nectar’s current policy allows one exchange of an eligible product. Except for verified manufacturing defects or approved warranty claims, an exchange is processed through the normal Return Request process, after which you order the replacement product subject to availability.
What is Nectar’s furniture return policy?
Nectar furniture, including bed frames, currently has a 60-night home trial. Furniture must be used only for its intended purpose and be returned in like-new condition without damage, stains or normal wear-and-tear issues that violate the return terms.
What about Nectar mattress toppers?
Nectar mattress toppers currently have a 100-night home trial. To qualify, a topper must be in like-new condition and care instructions must have been followed. Promotional or free toppers are not eligible for return.
What about Nectar bedding?
Eligible Nectar bedding has a 30-night home trial. The bedding must remain in like-new condition and be cared for according to the included instructions. Promotional or free bedding is not eligible for return.
Does Nectar’s Forever Warranty replace the trial?
No. The 365-night home trial and Forever Warranty serve different purposes. The trial lets you decide whether the mattress works for you. The limited warranty applies to qualifying defects after purchase and continues beyond the trial under its own terms.
Nectar return policy FAQ
Is Nectar’s mattress trial really 365 nights?
Yes. Nectar’s current policy gives eligible new mattresses a 365-night home trial beginning on the delivery date.
Do I have to keep a Nectar mattress for 30 days?
If the mattress has been opened, Nectar says a Return Request can be made no earlier than 30 days after delivery. Unopened mattresses can be returned immediately.
Are Nectar mattress returns free?
Nectar says it does not charge a Return Request processing fee, and its current product pages advertise free returns in the contiguous U.S. However, shipping, White Glove Service and state recycling fees can be nonrefundable when applicable.
Can I leave a Nectar mattress in the box until I need it?
Not indefinitely. Nectar says a mattress that has not been opened within 90 days after delivery is considered misused and becomes ineligible for returns and warranty claims.
Do I need the original box?
No. Nectar says the original packing materials do not need to be kept once the mattress has been unpacked.
How Nectar compares with other mattress return policies
Nectar’s 365-night trial is substantially longer than many 90- to 120-night programs, but the 30-day opened-mattress minimum and donation-condition requirements matter. Compare it with our mattress return policies comparison, Helix return policy, Avocado return policy, Purple return policy, and Saatva return policy.
Bottom line
Nectar currently gives eligible mattresses a 365-night trial. Opened mattress returns start after day 30, while unopened mattresses can be returned sooner—but mattresses left unopened beyond 90 days lose return and warranty eligibility. Nectar does not charge a Return Request processing fee, although certain shipping, White Glove and recycling charges are nonrefundable. Keep the mattress clean and donatable throughout the trial.
Policy checked September 27, 2026 against Nectar’s official trial, return and warranty policies effective July 28, 2026. Policies can change, so verify the terms attached to your order.