Shipment processing time

All orders are processed within 1 to 2 business days of receipt.

• Orders are not processed or shipped from Friday at 12 pm Eastern through Sunday, or holidays.
• All mattresses are shipped directly from the manufacturer.
• You can expect your mattress to arrive about 7 to 10 business days after placing your order.

During high volume periods, shipments may be delayed. If your shipment experiences a significant delay, we will contact you.

Shipping times and coverage

We currently ship within the United States only. Shipping is free on all United States orders.

• Orders are processed Monday through Friday.
• Items shipping from our Encinitas warehouse go out via FedEx Ground, with a transit time of 1 to 5 business days (Monday through Friday) after the order leaves the warehouse.
• Mattresses shipped directly from the manufacturer typically arrive about 7 to 10 business days after you place your order.

Public holidays, severe weather, and carrier delays are not included in estimated transit schedules and may extend standard delivery times.

Tracking and order status

You will receive a shipment confirmation email with your tracking number once your order ships. Tracking typically becomes active within 24 hours.

For questions about your order, contact sales@yawnder.com or call or text 858 232 5760.

Damage or loss during shipping

Yawnder is not liable for any products damaged or lost during shipping. If your order arrives damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

Damaged in transit: if a package arrives visibly damaged, please refuse the delivery and let our customer service team know. If you were not present at delivery, contact us and we will walk you through the next steps.

Item not received: if tracking shows your order as delivered but you have not received it, contact the carrier first to open a claim, since the shipment is in their care once it leaves our warehouse. If the issue is still unresolved, email sales@yawnder.com and we will help you follow up.

Address changes, cancellations, and exchanges

Our warehouse is located at 1441 Encinitas Blvd, Suite 116, Encinitas, CA 92024, United States.

• Address changes: we cannot change a delivery address once a shipment is on its way. If you need to change your address, contact us within 24 hours of placing your order at sales@yawnder.com or call or text 858 232 5760.
• Cancellations: orders ship quickly, so contact us as soon as possible. If your order has not shipped yet, we will cancel it. If it has already shipped, please review our return and refund policy.
• Exchanges: we exchange products that arrive defective or damaged. Email sales@yawnder.com and we will arrange a free exchange for the same product.
• Change of mind: we are unable to accept returns or issue refunds for a change of mind about colour, size, or texture.
• Refunds: refunds are issued after the returned product is received and inspected. Once approved, it can take up to 4 days for the credit to appear in your account.

Address validation

We attempt to validate the shipping address provided at checkout. If we cannot validate the address, we will contact you to request an updated address.

If we cannot confirm an updated address, the order will be canceled and refunded. Yawnder will not be held responsible if the customer provides an incorrect shipping address and the package cannot be recovered.

White Glove Delivery

🛏️ White Glove delivery 200 dollars per delivery

• In home delivery, unboxing, and full setup of your new mattress and or adjustable base.
• Like for like removal is included: for each item delivered we remove and responsibly dispose of one existing item of the same type, mattress for mattress, foundation or box spring for foundation, adjustable base for adjustable base.
• Removal of an item type you did not purchase, for example an old box spring, foundation, or adjustable base on a mattress only order, is an additional charge: 250 dollars for an adjustable base, other items quoted at purchase.
• We remove and dispose of all packaging.
• This fee is not refundable once service is scheduled.

Important notes

• Removal does not include complete bed assemblies, headboards, footboards, or beds with attached furniture.
• Included removal is limited to the same number of items delivered (one for one) and to the same item type you purchased. Extra or mismatched items are removed for the additional fee above.
• All removal requests must be scheduled at purchase.
• Delivery and removal fees are not refundable.

Examples

• New mattress delivered and set up, old mattress removed: 200 dollars.
• New adjustable base delivered and set up, old adjustable base removed: 200 dollars.
• Mattress plus adjustable base delivered, both set up, both old components removed: 200 dollars.
• Mattress only delivered, old mattress removed plus an old adjustable base hauled away: 200 dollars plus 250 dollars for the adjustable base.

Please review our returns and refund policy for additional details.