Quick answer: Purple’s published U.S. mattress warranty lasts 10 years from the original purchase date for eligible new mattresses and the original purchaser. A qualifying visible body impression must be greater than 1 inch after the mattress has fully recovered from weight, with proper support and the other warranty conditions met. Mattress-cover defects have a separate two-year warranty.
Starting a claim? Gather your proof of purchase and photos of the unloaded mattress, law tag and foundation. If you bought from an authorized retailer, contact the seller first; see how to file a Purple claim below.
Purple warranty at a glance
| Item | Published terms |
|---|---|
| Mattress coverage | 10 years from original purchase for eligible new mattresses sold by Purple or authorized U.S. retailers. |
| Visible indentation | Greater than 1 inch after full recovery from load, sufficiently wide and long to qualify as a body impression; cover fiber-fill settling is excluded. |
| Mattress cover | Two years for specified defects in materials, workmanship or zipper assembly. |
| Remedy | Purple chooses repair or replacement for an approved claim. |
| Transportation | For valid claims made more than 100 days after the original purchase date, the purchaser pays related transportation, capped at Purple’s then-standard freight charges. |
| Replacement warranty | Continues from the original purchase date; no new sleep trial or comfort exchange. |
These are summaries of Purple’s published warranty. Eligibility, support conditions and other exclusions apply. Check the document associated with your model, seller and purchase date.
How much sagging qualifies?
Purple’s current policy specifies a visible indentation greater than one inch relative to the surrounding surface after full recovery from load. It must also be wide and long enough to qualify as a body impression; settling of the cover’s fiber fill is excluded. Exactly one inch does not meet the “greater than” wording.
- Remove bedding and weight, then allow the surface to recover.
- Place a straightedge across the affected sleep surface, supported at both ends.
- Use a ruler to photograph the depth at the lowest point and take a wide photo showing the impression.
- Photograph the full mattress and the normal support system, and follow any additional instructions from Purple or the seller.
Purple reviews the full claim, including proper support and whether the impression meets its criteria. A measurement alone is not an approval. For a fuller photo checklist, see how to measure mattress sagging; follow Purple’s instructions for your specific claim.
What else is covered—and what is not?
The mattress warranty also addresses materials that crack, split or otherwise fail during normal use and handling under the care instructions. Separate two-year cover protection applies to specified material or workmanship defects and manufacturing defects in the zipper assembly.
Comfort preference, normal localized firmness changes, damage caused by inadequate support, and damage from abuse or neglect are among the stated exclusions. A change in feel does not by itself establish a covered defect. If you are still within an applicable comfort trial, review the seller’s terms and our Purple return-policy guide.
Do not remove the mattress cover to inspect the bed. Purple warns that doing so may void the mattress warranty. Ask Purple or the authorized seller how to document a suspected defect.
Foundation and slat requirements
Purple’s current policy requires appropriate, continuous support. For queen, king and California king slatted bed frames used without an additional foundation, it states that slats must be no more than 3.5 inches apart; the same gap limit applies to slatted flat foundations. Ask Purple for the requirements for your exact size and setup. It also specifies frame support and leg requirements by bed size. A flat foundation must be firm, flat and non-spring, placed on a suitable frame rather than directly on the floor.
Adjustable-base requirements and model-specific compatibility also matter, particularly for certain Rejuvenate models. Check Purple’s full document for your exact setup. Photograph the frame, slat spacing and center support before changing or moving anything.
What happens if a claim is approved?
Purple decides whether to repair or replace an eligible mattress. If the original model is unavailable, an equivalent model may be substituted and may feel different. The replacement does not come with a new trial or comfort exchange, and warranty coverage runs from the original purchase date.
For a valid claim made after 100 days from the original purchase date, Purple says transportation related to repair or replacement is the purchaser’s responsibility, up to its then-standard freight charges. Ask for the amount and arrangements in writing. The 100-day warranty transportation rule is separate from a retailer’s sleep-trial policy.
How to file a claim
- Find the original receipt or Purple order number and purchase date.
- Keep the law tags intact and photograph them.
- Capture photos or video of the defect, the overall mattress condition and the foundation or adjustable base.
- If purchased from an authorized retailer, Purple asks you to contact that retailer first. For a Yawnder purchase, contact our Encinitas showroom.
- For a direct purchase, or if the retailer cannot be reached, use the claim route or contact information on Purple’s warranty page.
- Keep the mattress until the claim administrator provides instructions, and save copies of the claim and response.
If your claim is declined
Ask the retailer or Purple for the decision and the relevant terms in writing. If the support system or indentation is in question, ask what additional photographs or measurements would help. Keep the receipt, mattress and correspondence until you receive instructions. Our guide to a denied mattress warranty claim explains how to organize the evidence and request the reason in writing.
Frequently asked questions
Is exactly one inch of sagging covered?
The current policy says the visible impression must be greater than one inch after full recovery from load and meet its other conditions.
Is the mattress cover covered for 10 years?
No. Purple lists a separate two-year cover warranty for specified defects. Removing the cover may void the mattress warranty.
Do I pay shipping on a warranty replacement?
For valid claims made after 100 days from original purchase, Purple assigns related transportation costs to the purchaser, capped at its then-standard freight charges. Confirm the amount for your claim.
Can I exchange a warranty replacement if I dislike the feel?
Purple says warranty replacements do not qualify for a new sleep trial or comfort exchange.
Compare other brands in our mattress warranty comparison.
Source: Purple mattress warranty and claim instructions. Manufacturer warranty checked November 9, 2026.