Quick answer: Tempur-Pedic gives eligible mattresses purchased directly from Tempur-Pedic a 90-night trial beginning on delivery day. Tempur-Pedic asks customers to sleep on the mattress for at least 30 nights before returning it. A mattress return or exchange carries a $175 plus tax nonrefundable return fee. Retailer purchases follow the retailer’s policy instead.
Tempur-Pedic return policy at a glance
| Product / purchase | Current policy |
|---|---|
| Direct-purchase mattress | 90-night trial from delivery |
| Recommended adjustment period | At least 30 nights |
| Mattress return/exchange fee | $175 plus tax, nonrefundable |
| TEMPUR-ActiveBreeze Smart Bed | Included in 90-night trial |
| Closeout / final-sale mattress | No return or exchange; excluded from trial |
| Power bases / foundations | Non-returnable |
| Pillows, toppers, bedding, accessories | Non-returnable except qualifying damage/defect situations |
| Mattress bought from another retailer | Retailer’s return/exchange policy applies |
How does the Tempur-Pedic 90-night trial work?
The 90-night trial applies to mattresses bought directly from Tempur-Pedic online, by phone, or from a Tempur-Pedic Flagship Store. The trial starts on the day the mattress is delivered.
Tempur-Pedic recommends sleeping on the mattress for at least 30 nights because new TEMPUR-Material can initially feel firmer and soften as it adapts to your body. If the mattress still is not right for you during the trial, you can request a return or exchange.
Does Tempur-Pedic charge a return fee?
Yes. Tempur-Pedic currently charges $175 plus tax when a mattress is returned or exchanged during the 90-night trial. The fee is nonrefundable.
If you exchange for another model, you also pay or receive the applicable difference in mattress price. The $175 return fee still applies.
Can you return a Tempur-Pedic mattress before 30 days?
Tempur-Pedic’s published policy asks customers to sleep on a new mattress for at least 30 nights so the mattress has time to soften and the sleeper has time to adjust. If you are considering a return before that point, contact Tempur-Pedic and confirm the options for your specific order rather than assuming an early return will be approved.
How to return a Tempur-Pedic mattress
- Confirm that the mattress was purchased directly from Tempur-Pedic and is still within the 90-night trial.
- Use Tempur-Pedic’s online mattress return form to start the request.
- Provide the requested order and mattress information.
- A Tempur-Pedic representative will follow up with return details.
- After the eligible return is completed, the refund is based on the amount paid for the returned mattress minus applicable return shipping fees.
Can you exchange a Tempur-Pedic mattress?
Yes, an eligible direct-purchase mattress can be exchanged during the 90-night trial. Tempur-Pedic offers an online exchange form for changing to a different feel or model. The $175 plus tax return fee applies, along with any price difference between mattresses.
Can you return a Tempur-Pedic power base?
No. Tempur-Pedic says power bases are not returnable or exchangeable. Its return policy also lists foundations as non-returnable. A warranty can cover qualifying defects, but a warranty is different from a comfort return.
This is especially important when buying a mattress and adjustable base together: the mattress may qualify for the 90-night trial while the base does not.
Can you return Tempur-Pedic pillows or toppers?
Tempur-Pedic’s current direct-purchase policy treats pillows, mattress toppers, bed linens and other accessories as non-returnable because of their personal nature, except in qualifying situations such as an item damaged at delivery or a product defect.
Do not assume the mattress’s 90-night trial extends to everything in the same order.
What about closeout Tempur-Pedic mattresses?
Closeout and final-sale mattresses do not qualify for the 90-night sleep trial and cannot be returned or exchanged under Tempur-Pedic’s direct return policy. They can still carry the applicable product warranty, but that warranty addresses defects rather than whether you like the mattress.
What if you bought Tempur-Pedic from a mattress store?
If you purchased from an independent authorized retailer rather than directly from Tempur-Pedic, the retailer’s return and exchange policy controls. Tempur-Pedic explicitly says its direct 90-night trial is for purchases made online from Tempur-Pedic, by direct-order phone sales, or through Tempur-Pedic Flagship Stores.
That distinction can materially change the trial length, minimum break-in period, exchange fees and whether a refund is available at all. Check your retailer receipt or purchase agreement.
Return policy vs. Tempur-Pedic warranty
The 90-night trial is a comfort and satisfaction policy. Tempur-Pedic’s mattress warranty is separate and addresses qualifying product defects beyond the trial period. A mattress being too firm or too soft for your preference is not the same thing as a warranty defect.
Tempur-Pedic return policy FAQ
When does the 90-night trial begin?
Tempur-Pedic says the trial begins on the day your eligible direct-purchase mattress is delivered.
How much is the Tempur-Pedic mattress return fee?
The current return or exchange fee is $175 plus tax. Tempur-Pedic says the fee is nonrefundable.
Do I have to sleep on a Tempur-Pedic mattress for 30 nights?
Tempur-Pedic’s published policy asks customers to try the mattress for at least 30 nights to allow the material and the sleeper time to adjust.
Can I return a Tempur-Pedic mattress after 90 nights?
No under the standard direct-purchase trial. Tempur-Pedic says mattress returns are not accepted after the 90-night trial. Qualifying defects may instead be addressed under the mattress warranty.
Does the Tempur-Pedic trial apply at Mattress Firm or another retailer?
Not automatically. Tempur-Pedic says mattresses purchased through another retail store are subject to that retailer’s return and exchange policy.
Can I return a Tempur-Pedic adjustable base?
No. Tempur-Pedic power bases are non-returnable. They are covered by applicable warranties for qualifying problems.
How Tempur-Pedic compares with other return policies
Tempur-Pedic’s direct trial is shorter than some online mattress brands and its $175 fee is an important cost to factor into a purchase. Compare it with our mattress return policies comparison, Purple return policy, Saatva return policy, Mattress Firm return policy, and Costco mattress return policy.
Bottom line
For an eligible mattress bought directly from Tempur-Pedic, you get a 90-night trial beginning at delivery, with Tempur-Pedic asking you to try the mattress for at least 30 nights. Returns and exchanges cost $175 plus tax. Power bases, foundations and most accessories are not returnable, and mattresses bought from another retailer follow that retailer’s policy.
Policy checked September 27, 2026 against Tempur-Pedic’s official return-policy and support pages. Policies can change, so verify the terms attached to your purchase.