Saatva Mattress Review 2023 | Is it Right for You?

Written by

Ben Trapskin

I have carefully studied and evaluated many mattresses, sheets, pillows, duvet inserts, comforters, sleep gadgets, and adjustable beds for over a decade. My insights and evaluations are grounded in both my extensive personal experience and valuable customer feedback. I have expertise and knowledge of the industry. I have used this to conduct detailed assessments of products. My insights and guidance have given consumers the best sleep experience. I am committed to quality and excellence in this field. EXPERT TESTED Every product is tested with a variety methods to give you the best assement of what it will actually feel like and if it is good quality. UPDATED REGULARLY Our reviews are updated daily and we strive to produce the most useful content so you can make an informed decision.
Best Classic Mattress Feel
Saatva Classic
$1,595 (Queen)

Traditional innerspring feel that you know and love

365 Night Trial

Free white glove delivery and mattress removal

Comes in 11.5 or 14.5 inch depth

We earn a commission if you make a purchase, at no additional cost to you.

Saatva Mattress Review Findings 2023

I recenty bought a Saatva mattress to review this past year to update my findings and ensure that the Saatva Classic Mattress is still a quality mattress. Before that, Saatva sent me a mattress to review back around 2017 and back in 2012 I purchased my first Saatva before I started Yawnder. So I guess you could say this is the longest standing mattress review I have ever done. All the while I have reviewed other Saatva mattresses, including the Loom and Leaf and Zen Haven. Saatva makes a firmer mattress than most of the other online brands and they also have some new releases including the Saatva Memory Foam Hybrid and the Saatva  Latex Hybrid.

For those heavy sleepers out there, Saatva introduced the Saatva HD which can go toe to toe with the Big Fig and Helix Plus. I found the Helix Plus to be the softest of the three top mattresses for heavy people.

Saatva Classic Mattress Review Updates

Remarkably, the Saatva mattress has stayed true to its original construction of a dual coil system with a bit of foam and an organic cotton cover. Since 2012 they have expanded their lineup of mattress models to suit a wider range of firmness and materials but what has remained consistent is that the Saatva brand continues to dominate the online mattress space in terms off offerings. So if a spring mattress isn’t your thing, take a look at the Loom and Leaf for a phenomenal foam mattress option or the Zen Haven which is the natural latex option from Saatva. They even have a mattress that can compete with the Sleep Number bed which is the Solaire mattress.

Ordering Your Saatva Classic Mattress

You can order your Saatva Mattress direct through their website and recently they have opened some Saatva Showrooms in select cities. Saatva showrooms are also known as, “Viewing Rooms”. I always think it’s best to try a mattress before you buy it because no matter what a reviewer says, nothing beats you actually trying it out yourself. So if you leave near one of these viewing rooms, go check out the full Saatva Collection.

The Saatva mattress has great support and the motion transfer is minimal. I tested the Saatva Luxury Firm. Below is a video to give you an idea of bounce and motion transfer on the Saatva. If you want a bed with bounce, there’s still nothing that will beat an innerspring mattress:


The Saatva Luxury Firm mattress is at a medium firmness level. You can now get different firmness levels in the Saatva Classic mattress, the Plush Soft, Luxury Firm and Firm. The Saatva Luxury Firm is still the most popular option.

For context, the Winkbed Luxury Firm is softer than the Saatva Luxury Firm as the Winkbed has a softer quilted top. However both have good support and the level of softness for the top layer is really a matter of preference but I do think the Saatva  Luxury Firm will appeal to most peoples firmness preference, knowing they want their mattress on the firmer side.

How Much Does the Saatva Mattress Cost?

Below are the current prices of the mattress as listed on the Saatva website as of this writing. Saatva really doesn’t do coupon codes so there’s no sense in searching for one. Back in the day when Saatva first started, they never had any sales or deals, the price you see is the price you get and most new online mattress brands followed suit. It was great because you never had to worry about losing out on a sale.

Since then, the online brands have gotten into the sale game just like the traditional mattress store retailers. It would be odd go to the Saatva website and see that they aren’t running a sale. Everything is perpetually on sale and sometimes the sales are better than other times of the year. I have found that Black Friday and Memorial day are in general where you will find the best mattress deals.

Saatva Mattress Construction

You can choose between a 11.5 inc thick Saatva and a 14.5 inch thick Saatva Classic. According to Saatva, they feel the same but I’m not sure how that can be since they are physically different. That said, here’s a picture of the profile of the 11.5″ Saatva Classic:

Saatva Depth

Saatva mattresses are made in the USA and from what I gather the are made throughout the United States in a network of mattress factories.

Saatva Luxury Firm Construction

The Saatva mattress is built with two coil systems. A traditional coil system as the base layer and individually wrapped pocket coils on top of that.. This means that each coil works independently which means less motion transfer and more contouring to every curve of your body.

Saatva Classic Construction

I took the liberty of cutting open my Saatva Classic Luxury Firm. This is a picture of the inside of the Saatva Classic.

cutting saatva

First, I cut through the cover, which exposes the foam border around the mattress that is used for edge support. Not this is commercial grade foam, not memory foam so it is a rigid foam to provide the edge support. The foam creates a border around the mattress about 3 inches thick.

Saatva Foam

The base layer of the Saatva is a fabric padding which the first layer of coils sits on.

Saatva Classic Inside

Below is a picture of the Saatva Classic coil system. From what I can tell, there is the base layer of coils which are all tied together and then a felt pad above that and then the pocket coils. This is one of the few mattresses I have seen sold online with traditional steel coils and then pocket coils above it. Without the pocket coil layers, this mattress would have a lot of motion transfer. It also is a reason the Saatva is not a bed in a box. like a memory foam mattress. 

Saatva First Layer of Springs

The top layer of the Saatva is made with organic cotton. It is a quilted top so it allows you to sink into the top of the mattress a bit.

Saatvva Classic Cover

This mattress also has good edge support. That means you can use the whole surface of the mattress. If you get to the edge you won’t feel like you’re going to fall off.

Here’s another updated photo for my 2018 review of the Saatva that shows sinkage from another angle.

As far as cooling, Saatva does a great job with temperature regulation. The organic cotton top is very soft and breathable. Granted the Saatva is not an organic or all natural mattress but having the cover made with organic cotton is nice. I don’t believe it is 100% organic cotton though.

If you’re looking for a quality innerspring mattress that has a soft cushioning top layer with great lumbar support, this is it. I weigh over 200 lbs. and had no issues with caving or lack of support. This could be due to what they call their lumbar zone quilting that has extra support for your lower back.

What I hear from many people is that they will buy an innerspring mattress from a brick and mortar store and sleep great on it for a few months then will notice impressions. Saatva has solid construction and will hold up over time. Best of all you are saving money up front by getting a superior product at a fraction of the cost of comparable high end store brands.

Saatva offers an amazing 1 year trial home trial. This is one of the longest trials and they join the ranks of DreamCloud, Nectar, Brentwood Home and Nest Bedding that also have 1 year trials.  That means you get to try out the mattress in the comfort of your own home for all four seasons in hot and cold temps to make sure it’s the right fit year round.

If you don’t like the mattress within that year and want to return it, Saatva charges a small return fee, at the time of this writing it’s less than $100 to pick up the mattress and refund your money. Given that you already get free white glove delivery and removal, this is a bargain.

A traditional mattress store will give you store credit instead of a cash refund. This means you’re actually stuck with whatever mattress they have to offer. Or, they may charge a restocking fee of up to 20% of the cost of the mattress which means you are out hundreds of dollars, not to mention the trial is not nearly as generous.

I have slept on many innerspring beds both from traditional stores like Slumberland,  Mattress Firm, etc. If more people realized the value they get with these online brands, I think there would be a much higher adoption rate.

Saatva also offers quality foundations along with white glove delivery. That means they will bring the bed into your house and room of your choice and remove your old mattress. With many online companies, you need to figure that part out on your own.

If you already have a good foundation though, no need to buy a new one. As long it is a solid, breathable surface, your Saatva will work great.

Does Saatva Work with an Adjustable Bed?

Another point to note is that people often ask, can a Saatva mattress be used on an adjustable bed? The answer is, yes. The 11.5-inch version will work on an adjustable base however, the 14.5 inch version does not so make sure you choose carefully. I recommend going with the 11.5 inch version so that if you decide to upgrade to an adjustable bed in the future, your mattress will be compatible.

Which Saatva Mattress Firmness is Right For Me?

The Saatva Classic comes in multiple firmness options so that you can get a feel that is optimal for your sleep style.

Stomach Sleepers should go with the Firm Saatva Classic. The firmer Saatva gives you extra support for your lower back which is what you need as a stomach sleeper.

Back Sleepers should go with the Luxury Firm version so they get just the right amount of sink and pressure relief to keep their upper back relaxed. This is also known in the industry as a medium firm feel.

Side Sleepers can go with the Luxury firm or Soft. The Saatva Classic skews firmer than most online brands so if you want more contouring and tend to get sore hips sleeping on your side, go with the Saatva Soft.

Does Saatva Have Memory Foam?

Yes there is some memory foam used towards the top of the Saatva for back support and pressure relief.

Final Thoughts on the Saatva Classic Luxury Firm Mattress

Along with the Saatva Classic, there are now hundreds of innerspring mattress brands to buy online with generous trials. Some of my other favorites are the Winkbed, DreamCloud, Nest Bedding and Brooklyn Bedding.

The Saatva Classic is certainly a classes and many have rated it up there with some  top luxury mattresses. There are plenty of hybrid mattresses to choose from but Saatva has a feel all its own.

Saatva now as a 1 year trial period so there’s plenty of time to see if its a good fit. 

The mattress industry and changed dramatically since I bought my first Saatva and I expect more good things to happen with Saatva and mattress technology in general.

You can get a side-by-side comparison of WinkBeds vs Saatva Here.

Disclosure: We aim to highlight products and services you might find interesting, and if you buy them, we may get a small share of the revenue. I have an affiliate relationship with Saatva

Saatva Mattress Negative Reviews

Like any product, Saatva mattresses may receive negative reviews from some customers. Some common complaints that people have mentioned about Saatva mattresses on Reddit include:

  1. Poor customer service: Some users have reported poor customer service from Saatva, including difficulty getting a response or resolution to their concerns.

  2. Uncomfortable: Some users have found Saatva mattresses to be too firm or too soft, leading to discomfort or pain.

  3. Durability issues: Some users have reported that their Saatva mattress did not hold up well over time, with issues such as sagging or springs breaking.

Delivery issues: Some users have reported delays in receiving their Saatva mattress or issues with the delivery process.

Some negative reviews of Saatva mattresses that have been reported by customers on various websites:

  1. Comfort issues: Some customers have reported discomfort while sleeping on a Saatva mattress. Some have found it too firm, while others have found it too soft. Some have also reported that the mattress has a tendency to sag or develop body impressions over time.

  2. Poor customer service: Some customers have reported dissatisfaction with Saatva’s customer service, including difficulty getting in touch with representatives, long wait times, and unsatisfactory responses to their concerns.

  3. Delivery issues: Some customers have reported problems with Saatva’s delivery process, including delays in shipping and difficulty coordinating the delivery.

  4. Durability issues: Some customers have reported that their Saatva mattress has not held up well over time, with issues such as sagging, lumps, and springs breaking.

  5. Off-gassing: Some customers have reported an unpleasant smell when they first unpacked their Saatva mattress, which persisted for several days or weeks.

What Mattress is Better than the Saatva Mattress

There are several mattresses that are considered to be better than Saatva in terms of comfort, support, and overall value. Here are some options you may want to consider:

  1. Purple Hybrid Premier: This mattress combines a supportive coil system with Purple’s patented hyper-elastic polymer grid for exceptional pressure relief and comfort.

  2. Tempur-Pedic ProAdapt: This mattress uses memory foam to contour to your body and provide support where you need it most. It also comes in different firmness levels to suit your preferences.

  3. Avocado Green Mattress: This mattress uses natural materials like organic cotton and latex to provide support and comfort. It’s also eco-friendly and sustainable.

  4. Helix Midnight Luxe: This mattress is designed to provide customized support based on your body type, sleeping position, and other factors. It also has a plush, comfortable feel.

Ultimately, the best mattress for you will depend on your individual preferences and needs. It’s important to do your research and try out different mattresses to find the one that works best for you.

Is the Saatva Good for Back Pain?

The Saatva mattress is designed to provide both support and comfort, which are important factors for people who suffer from back pain. The mattress uses a coil-on-coil system that offers sturdy support to the spine, and it also has a layer of memory foam to provide pressure relief and contouring to the body.

Many people who have used the Saatva mattress have reported experiencing relief from back pain. However, it’s important to note that everyone’s body is different and what works for one person may not work for another. Additionally, the severity and underlying cause of your back pain may also affect how well the Saatva mattress can alleviate your symptoms.

If you are experiencing chronic or severe back pain, it’s always a good idea to consult with a healthcare professional before making any changes to your sleeping surface. They may be able to provide additional guidance on how to manage your pain and whether the Saatva mattress is a good option for you.

The Saatva Latex Hybrid

The Saatva Latex Hybrid mattress is a premium, eco-friendly mattress offered by the Saatva Company. It is designed to provide a comfortable and supportive sleeping experience, while incorporating natural materials for a more environmentally-conscious choice. Here are some key features of the Saatva Latex Hybrid mattress:

  1. Construction: The Saatva Latex Hybrid mattress is made up of several layers, including a natural Talalay latex layer, which is known for its responsiveness, durability, and breathability. This layer is combined with individually wrapped coils to create a supportive and pressure-relieving sleep surface.

  2. Organic materials: The mattress utilizes organic cotton for its cover, and the latex layer is made from natural Talalay latex, which is harvested from sustainable sources. Additionally, the mattress includes a layer of organic wool, which acts as a natural flame retardant and temperature regulator.

  3. Support and comfort: The combination of the responsive latex layer and the individually wrapped coils offers a balance of comfort and support. This design helps to promote proper spinal alignment and minimizes motion transfer, making it suitable for couples and different sleep positions.

  4. Breathability: The natural Talalay latex layer and the coil system work together to promote airflow throughout the mattress, helping to keep you cool during the night.

  5. Eco-friendly: The Saatva Latex Hybrid mattress is made with environmentally-friendly materials and manufacturing processes, which reduces its carbon footprint and makes it a more sustainable choice for consumers.

In contrast, the Saatva Original mattress is a luxury innerspring mattress that features a coil-on-coil system, with a layer of individually wrapped coils for support and a layer of interconnected coils for added durability. While both mattresses offer comfort and support, the Saatva Latex Hybrid stands out for its eco-friendly materials and its natural latex layer that provides a unique feel and additional benefits such as breathability and pressure relief.

The Saatva Latex Hybrid mattress is not entirely organic, but it does incorporate several organic and eco-friendly materials in its construction. Here are some of the organic components found in the mattress:

  1. Organic cotton cover: The mattress features a cover made from organic cotton, which is a more sustainable and chemical-free option compared to conventional cotton. Organic cotton is grown without the use of synthetic pesticides, fertilizers, or genetically modified organisms (GMOs).

  2. Organic wool: A layer of organic wool is used within the mattress as a natural flame retardant and temperature regulator. Organic wool is sourced from sheep raised without the use of harmful chemicals, and it is processed using eco-friendly methods.

  3. Natural Talalay latex: The mattress includes a layer of natural Talalay latex, which is derived from the sap of the rubber tree. Although not certified organic, natural latex is an eco-friendly and renewable resource, as it is harvested from sustainable sources without the use of synthetic materials.

While the Saatva Latex Hybrid mattress is not 100% organic, it does incorporate a significant amount of organic and eco-friendly materials, making it a more environmentally-conscious choice for consumers who prioritize sustainability and natural materials.

More Products from Saatva

10 thoughts on “Saatva Mattress Review 2023 | Is it Right for You?”

  1. Sorry to hear you had such a bad experience, Jeremy. If your wife finds these beds too firm, Check out my reviews for a softer alternative. You can also email me direct at [email protected] if you have any specific questions.

  2. Hi,
    Thanks for the review. It looks like you have pictures of both the 14.5″ and the 11.5″ saatva mattress. Is that correct? I was just wondering if you tried both models and if you found any differences between them
    Thank you,

    • I only slept on the 14.5 but they are basically the same mattress. It really comes down to how you want your bed to look.

  3. Great review! My wife and I just bought a Stearns and Foster hybrid plush and starting on the first night my lower back has been killing me. When I crawl into bed I go from perfectly comfortable to shooting pain. I think the foam sinks too much and yet I’m not getting support from the springs? Either way I think a traditional spring is what I’m looking to head back to. Sounds like the saatva is a good next step. Thanks again!

  4. “Would you buy a mattress and foundation (box spring) online? Sight unseen? You can’t lie on it, squeeze it, smell it for ‘off-gassing’ problems before buying. And what if the mattress company is relatively new — not a time-honored mattress manufacturer?” Aren’t these the questions we all ask ourselves?

    So what do we do? We all begin reading the reviews. Turns out that for this particular company — Saatva — there are what appear to be hundreds of reviews. You read them and you get uneasy. “Nearly every review is superlative, almost extravagant in its praise for the company and its product! What’s going on here? Are these fake reviews?”

    I’m an ornery old man. A retired university professor. I really don’t like being flimflammed. I’m just like you, dear reader, in this regard.

    I read the reviews. I noticed that the great majority were written before the mattress arrived. They were written only on the basis of Saatva’s efficient and extraordinarily polite way of handling sales — before delivery of the product. This set off alarms in me. However, I did find a number of reviews that were “after the fact” — after the fact of the mattress having been delivered. They, too, were very positive. This encouraged me.

    Being research-oriented, I then Googled “Saatva mattress” to find any websites that might have sprung up, bashing them. (Check out Stearns & Foster, for instance. They are hammered in offsite reviews!) Nope, no “bashing” sites for Saatva. This encouraged me.

    I then found a video done by a young man reviewing his Saatva experience, including his new mattress & foundation. I watched the video several times. I found him convincing.

    I then checked out a local furniture store, and looked at several Stearns & Fosters and Sealys and so forth. I wasn’t impressed, either by the mattress or salespeople. Their mattress waw very costly.

    In a leap of faith, I bought a Saatva online. (I was encouraged by their generous return offer, though the thought of returning this large, ungainly object — repacking it and I presume paying for shipping — was daunting. I tried not to think about it.)

    It arrived yesterday. It arrived in perfect condition. There was absolutely no off-gassing (formaldehyde odor) when I opened the sturdy plastic bag encasing the mattress. I set up the bed — foundation & mattress — lay down to test it, and woke up 45 minutes later. Refreshed. Relaxed.

    The young man who reviewed the Saatva in the video mentioned, above? He’s absolutely right: This mattress is high quality. The tufting. The materials used. The comfort. The evenness of support. The cording around the edges. Excellent!

    Back to the hundreds of over-the-top reviews. Unlike 99% of those reviewers, I had the opportunity to experience a screw-up in the process of my mattress being delivered — that is, the first mattress that was delivered. The mattress that arrived yesterday, in perfect condition, was my second Saatva.

    Here’s what happened. The company that delivers for Saatva in my area — let me simply say I wound up rejecting the mattress. The problem wasn’t Saatva, it was the delivery company. Of course, I called Saatva to let them know I had rejected the mattress, and I gave them an earful about the delivery company.

    This is where things became interesting. “Is this company going to live up to the praise of those hundreds of adoring reviewers,” I wondered?

    Know what? It did! Saatva busted the chops of the delivery company, guaranteed me a new and different delivery crew (same company), gave me a full refund for the mattress and foundation (even though I kept the foundation from the first delivery: They gave it to me for free!), fast-tracked the manufacture of a brand new mattress, fast-tracked the delivery, called and emailed me repeatedly to let me know what was happening at each step of the way, packaged the mattress in a special cardboard box (to thwart any attempts by the delivery company to screw up, again), asked me to give them a full report on the delivery experience, and then insisted I allow them to give me a discount. Whew!

    The only quarrel I had with Saatva is that, after the second, successful delivery, I refused to accept the foundation for free; I insisted on paying for it. And I refused a discount on the mattress. They insisted! I refused! We went back and forth. Finally, I won — sort of. “Okay, doc,” agreed the Saatva manager, “if you’re not going to let us discount the mattress and give you the foundation for free, then we’re going to waive the delivery fee.” I knew I wasn’t going to win that one, so I relented, though I grumbled. (Oh, I forgot to mention. When Saatva sent the new mattress, they refused to charge my credit card. Not a dime! “Doc, we’re sending the new mattress without charging your card. In fact, we no longer have your card. You call us after it’s delivered and after you have decided you like it — or don’t like it — and if you like it, only then will we charge you for it. Call and give us your credit card. If you don’t like it, we will take it back, at no expense to you.”)

    I emailed Saatva shortly after the delivery, told them it went splendidly, that the mattress was flawless, and that I had already slept on it and was in love with it. Only then did they take my credit card information — and that’s when we quarreled over whether I would let them discount the mattress, etc.

    Let me put it this way: When’s the last time you quarreled with a company over them being too generous with you?

    No, they didn’t pay me to write this review. No, they didn’t ask me to write this review. (Should I say that I got the weird feeling that, had the delivery company not shaped up, Saavta would have personally driven my mattress to my front door and installed it on my bed frame — and refused to take a dime? Yeah, I was afraid they were going to do this!)

    Calvin Luther Martin, PhD

  5. I really wanted to like Saatva (greener, etc) and have ordered a couple mattress from them. Two years in- here’s my assessment: Mattress was pretty firm, but started to get cavey and lumpy after a year. After two years, the box springs started collapsing and becoming very squeaky and noisy. Saatva’s “customer service” was to offer me the ability to buy a new box spring for 15% off- plus $99 shipping! Very disappointing, will never buy from them again. Do not recommend.

    • After owning a Saatva king size bed for five years, my wife, I and our three kids love the bed. We like a softer bed and chose the least firm. The bed is organic cotton, has all the support we need, and provides a luxurious and cozy pillow top. We recommended the company and the mattress to our friends. And they are just as happy as we are. Jason, Its unfortunate that your experience with Saatva was less than you expected. We could not be happier. Thanks Saatva

  6. I, too, purchased a Saatva Luxury Firm after weeks of research. The reviews, at Saatva, at Google, etc. are glowing. 1000s of reviewers each month claim this to be the best mattress, ever. So I bought it and … it is the.most.uncomfortable mattress I have ever purchased. The first night, I could not get comfortable or sleep. After the second night, my body was achy and sore. After the third night, I had significant lower back pain which interfered with my next day’s activities.

    In comparison with the positive reviews, there are very few negative reviews, but when you read them, they all have similar complaints. One reviewer called the mattress “lumpy”. Another said it felt like “your grandmother’s old mattress”. I couldn’t have said it better myself. Have you ever slept on an old sofa bed? The kind that pulls out, unfolds, has the thin mattress, and the bar in the middle? The mattress is old and lumpy, and you feel those lumps and that bar in the middle of your back all night? That’s EXACTLY what the Saatva feels like. The mattress is so hard is makes the “tufted” sections feel like lumps, and the “lumbar support” section feels like that old sofa bed bar in the middle of your back. It was SO awful. I truly do not understand the 1000s of glowing reviews for the Saatva. Maybe people feel nostalgic for the feeling of sleeping on Grandma’s old sofa bed? I’m beginning to wonder if the number of monthly reviews actually matches the number of monthly sales, or if Saatva has employees to write many of the glowing reviews.

    I called Saatva to return the mattress. Having read reviews about other experiences, I was prepared.

    The first thing they did was to tell me to give it time, “We recommend our customers sleep on it for several months and give it time to loosen up.” I couldn’t walk after trying to sleep on this mattress, it was not possible to “give it time”. Besides, I shouldn’t have to “wait” for my mattress to “feel right”.

    The second thing they did was offer me a topper. I honestly don’t think anyone should have to “make do” with a topper in order to make a brand new mattress “work”. That’s ridiculous.

    The third thing they did was offer me a partial refund to keep the mattress and put it in a guest room. The customer service representative said, “No pressure, but it’s going to cost us a couple of hundred dollars to pick it up, so we’ll give you “x” dollars to keep it.” (I honestly cannot remember how much they offered). I thought this was interesting, because I really couldn’t see how giving me a partial refund is any different than paying the shipping company, but I guess that allows the Saatva statistics to look better since, if I took the money, the mattress would still be in my home.

    After I declined all their offers (I needed my money for a new mattress) Saatva did issue an immediate refund. I paid by PayPal and my money was back in my PayPal account by the time I hung up the phone.

    Just an FYI, after my Saatva experience, I went to the mattress store and lay on all the beds. I purchased a Simmons Beautyrest Silver Luxury Firm. It cost $963.00 with tax and is very, very comfortable. I wish I’d gone to the mattress store in the first place.

  7. I had an almost identical experience with Saatva as Cari Gray, last comment listed here. When I tried to rate the mattress in their online review and attempted to submit it I was given a pop-up that said I had ‘accidentally’ given them a bad rating and they were giving me a chance to change it. When I attempted to submit my review anyway it told me the review service was down! Technical difficulties. I guess the only way to post a review is to give them a better rating. Seems sketchy. At least I was able to return the bed, sleeping on it was near impossible for me. My husband didn’t like it either. We got the Luxury Firm, I’m petite and hubby is tall and weighs 100 lbs more than me.
    We are now sleeping peacefully on a latex bed by Sleep On Latex.

  8. LIke other reviewers, I researched for months to find the right mattress. I had slept on a traditional innerspring all my life with no problems. Like others, I was skeptical about ordering on line, but know darn well that trying out a mattress in a showroom isn’t enough experience to know if I’m going to like it or not. I ordered two different mattresses from Nest, after having been directed there by the Yawnder. Unfortunately, I am the one in 1,000 (maybe it’s less) people who “sleeps hot” on a foam mattress. I had no idea. (I am not overweight, unhealthy, or hormonal.) So, I got a refund on those two and decided to try the Saatva; I checked with three different people who work there and they each assured me that there was “no way” I would be hot, they “never” got complaints about that, and so forth. Guess what? I slept hot on the Saatva. It does have foam in it. So, I called, and the Saatva employee seemed shocked to hear that I was hot on their mattress. She went on and on about how she had “never heard this before.” I said, well you’ve heard it now. So, she then offered me a “cooling” mattress pad. Okay, so have you heard of this problem or not? They sent me a waterproof bamboo pad. How is that supposed to be cooling? It didn’t work. This was exasperating. After I had the mattress a month, it started sinking in the center. That was all the trying I was going to do and started the process to return it at that point. I will say that the folks I talked with there could not have been nicer. I believe that it was a manufacturing defect; Saatva contracts out their mattress construction to various mattress manufacturers around the country and it is easy for me to see how quality control could suffer. The mattress itself is beautiful and appears to be well-made. If you are considering one, be aware that if you return or exchange it, you will be on the hook for $99. They waived that in my case, since there was obviously something wrong with it (the dip in the center.) I was not interested in trying another one. If you sleep hot, this is not the mattress for you. I will add that along the way, I purchased a Nacreous Mattress Pad from Slumber Cloud which has technology developed by NASA. It did seem to work as far as providing me with a barrier between myself and the mattress and I did not notice being hot on it. It was outrageously expensive, but I bought it when I thought the Saatva might work out.


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