Rooms To Go Mattress Return Policy (2026): The $178 Sleep Trial
One exchange, a 30-night waiting period, a flat $178 in fees, and no refunds once a showroom mattress is delivered.
Rooms To Go gives you a one-time 90-night Mattress Sleep Trial that you can only use after 30 nights and before 90 nights from delivery. It is an exchange, not a refund, the fees are $99 for the reselection plus $79 for pickup and redelivery ($178 total), and the replacement must be the same size or larger. Stains, damage or removed law tags void it.
How the 90-night trial actually works
Rooms To Go builds a 30-night adjustment period into the policy. Before night 31 the trial simply does not apply, so a mattress you hate on night three is still yours until the window opens. Between night 31 and night 90 you can reselect once, pay the $178, and take delivery of a different mattress at the same size or larger.
- One exchange per purchase. Swap once and you are done — the replacement has no second trial.
- No cash back. Reselect something cheaper and the difference is not refunded or credited.
- Size ratchet. Queen can go to king; king cannot go back to queen.
- Warranty exchanges are excluded. A mattress already replaced under a manufacturer warranty is not eligible.
What voids it
The policy is explicit: a mattress that is stained, damaged or in any way unsanitary, or that has had its law tags removed, is not eligible. The drivers see the mattress before it goes on the truck, so this is checked, not theoretical. A waterproof protector from day one is the cheapest insurance you can buy on a $1,500 bed — but note the protector itself is excluded from the trial.
Online vs showroom: two very different deals
| Bought | Refund possible? | Key terms |
|---|---|---|
| Online | Yes, narrowly | Returns within 48 hours of delivery if the merchandise was not as expected. Purchase price plus tax is refunded, but not the delivery charge, and a fee equal to the original delivery charge may apply. Mattresses and box springs may also incur pickup, redelivery or restocking fees. Cancellations only before the truck is loaded. |
| In a showroom | No, after delivery | No refunds and no cancellations once merchandise has been delivered. Cancel within 48 hours of purchase for a full refund; cancel later but before delivery and only 80% of the purchase price comes back. |
The box spring loophole worth knowing
Separate from the sleep trial, Rooms To Go allows a box spring or foundation exchange purely for height preference — if the foundation makes the bed too tall — within seven days of delivery, for $39 reselection plus $69 pickup and redelivery ($108 total). Damaged units, floor models, clearance-center units, adjustable bases and previously exchanged foundations are excluded.
Compare that $178 against a no-fee trial
Plenty of mattresses ship with a free in-home trial and free return pickup. Before you accept an exchange fee, see what the brands we test are charging right now.
Frequently asked questions
Can I get a refund on a Rooms To Go mattress?
Not through the sleep trial, which is an exchange only. Online orders can be returned within 48 hours of delivery if the merchandise was not as expected, minus the delivery charge and possible fees. Showroom purchases cannot be refunded once delivered.
How much does the Rooms To Go sleep trial cost?
A flat $178: $99 for the reselection plus $79 for pickup, return to vendor and redelivery.
Why do I have to wait 30 nights?
Rooms To Go builds in a 30-night adjustment period. The trial is only available from night 31 through night 90 after delivery.
Does a stain really void the trial?
Yes. A mattress that is stained, damaged or unsanitary, or that has had its law tags removed, is not eligible. Use a waterproof protector from the first night.
Can I exchange for a cheaper mattress and pocket the difference?
No. You must reselect the same size or larger, you pay any price difference upward, and you are not entitled to a refund or store credit if the new mattress costs less.
Bottom line
Rooms To Go’s trial is real but narrow: one swap, a fixed $178, a 30-night wait, and no path to your money back on a showroom purchase. Buy as if the first choice is final — test in person, size up rather than down, and protect the mattress on night one.
More retailer policies: Costco, Sam’s Club, Mattress Firm, Amazon, IKEA, Wayfair and Walmart.
Terms below were read directly off the retailer’s own published policy pages in September 2026. Retailers change these without notice — confirm the current terms in writing before you buy.
- Rooms To Go 90-Night Mattress Sleep Trial Policy — roomstogo.com/90-night-sleep-trial-policy (window, $99 + $79 fees, size and condition rules, exclusions, box spring height exchange).
- Rooms To Go Return Policy — roomstogo.com/customer-service/return-policy (online 48-hour returns, showroom no-refund-after-delivery, cancellation terms).