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Everything About Tempurpedic Warranty: Coverage and Claims

Why Tempur-Pedic’s Warranty Matters

Understanding the Tempur-Pedic warranty can save you a lot of frustration down the road. If you’re considering investing in such a high-quality mattress, you’ll want to know what kind of protection and peace of mind the warranty offers.

Quick Snapshot of Tempur-Pedic Warranty:

  • Duration: 10 years
  • Covers: Deterioration with a visible indentation over 0.75 inches, physical flaws in material, zipper defects on the mattress cover
  • Not Covered: Comfort preferences, improper use, and physical abuse

The Tempur-Pedic warranty is designed to ensure that your mattress provides comfort and support for years. Knowing what it covers—and what it doesn’t—is key. This warranty includes a 10-year limited term, which is standard for many mattress brands, but be aware of the specifics.

I’m Ben Trapskin, and I’ve spent years delving into sleep products and their warranties. From personal frustrations with mattress shopping to discovering what makes a warranty truly reliable, I’ve learned the ins and outs that can help you make informed decisions about your Tempur-Pedic warranty.

Here’s what you need to know next: the details on what is covered and how to claim your warranty efficiently.

Tempur-Pedic Warranty Overview - tempurpedic warranty infographic infographic-line-3-steps

Tempurpedic Warranty Overview

What is Covered

Tempur-Pedic offers a 10-year limited warranty on their mattresses and flat foundations. This means that for ten years from the date of purchase, Tempur-Pedic will repair or replace any defective product at no extra cost to you, except for transportation fees.

Covered products include:

  • Mattresses: Any new Tempur-Pedic mattress purchased directly from Tempur-Pedic or an authorized retailer.
  • Flat Foundations: Any new flat, non-adjustable foundation from Tempur-Pedic.

Defects covered under the warranty include:

  • Workmanship and materials: This encompasses any physical flaws in the mattress that cause the TEMPUR® material to split or crack, and any manufacturing defects in the zipper assembly of the mattress cover.
  • Visible indentations: If your mattress develops a visible indentation greater than three-fourths (0.75) of an inch, Tempur-Pedic will address it. This does not cover indentations resulting from improper use or abuse.
  • Structural issues: Any structural damage to the flat foundation that occurs despite normal use.

CertiPUR-US® Seal - tempurpedic warranty

What is Not Covered

While the Tempurpedic warranty covers many defects, there are specific exclusions you should be aware of.

Not covered under the warranty:

  • Comfort preference: Changes in how the mattress feels to you, such as perceived firmness or softness, are not covered.
  • Physical abuse or damage: This includes burns, cuts, tears, liquid damage, or stains. Damage from improper use or mishandling is also excluded.
  • Improper bed frames: Using an inadequate bed frame can void the warranty. A proper bed frame must provide sturdy support and include a center support with at least 5-6 legs for larger mattresses.
  • Unauthorized resellers: Mattresses purchased from unauthorized resellers are not eligible for warranty coverage.
  • Normal wear and tear: An increase in softness or decrease in firmness over time is considered normal and is not covered.
  • Odors and mildew: Odors and mildew occurring after use are not covered unless discovered within 30 days of purchase.

Tempur-Pedic's state of the art Albuquerque manufacturing facility - tempurpedic warranty

Understanding these exclusions can save you a lot of hassle. For example, if you bought your mattress from an unauthorized seller or used a makeshift bed frame, you might be out of luck if you need to make a warranty claim.

This section covers the basics of what’s included and excluded in the Tempurpedic warranty. Next, we’ll dive into how to claim your warranty efficiently and what documentation you’ll need.

How to Claim Your Tempurpedic Warranty

Required Documentation

To file a warranty claim, you’ll need to gather several key pieces of information:

  • Purchase Receipt: Keep your sales receipt or a bank statement showing the purchase. This is crucial for proof of purchase.

  • Product Law Tag: This tag is usually attached to your mattress or foundation and includes essential details like the serial number.

  • Photos: Take clear photos of the product. You’ll need:

  • A full view of the product without bedding
  • Close-up images of the defective area
  • Images of the base/foundation if you’re filing a mattress claim

  • Description of Defect: Write a brief statement describing the issue. Be specific about the problem, such as sagging, structural damage, or unusual noises.

Contact Information

Once you have all the required documentation, you can proceed with your warranty claim. Here’s how:

  • Tempur-Pedic Website: The easiest way to start your claim is online. Visit the Tempur-Pedic warranty page to submit your claim form. This page will guide you through uploading your documents and photos.

  • Customer Service: If you prefer to speak with someone, you can call Tempur-Pedic’s customer service. Here are the numbers:

  • Sleep Expert: For advice before you buy, call (888) 811-5053.
  • Customer Support: For existing customers or order assistance, call (800) 821-6621.

Customer service hours are:
Monday – Friday: 8am – 8pm EST
Saturday: 9am – 6pm EST
Sunday: 10am – 6pm EST

Tempur-Pedic reserves the right to inspect the product before authorizing any replacement or refund. They may also request additional information or send an inspector to evaluate the issue. If an inspection is needed, you’ll pay the fee upfront, but it will be reimbursed if the damage is covered under the warranty.

By following these steps and providing the necessary documentation, you can streamline the process and ensure your claim is handled efficiently.

Next, we’ll explore the specifics of the Tempurpedic warranty for mattresses, including coverage details and maintenance tips.

Tempurpedic Warranty for Mattresses

Proper Use and Maintenance

To keep your Tempur-Pedic mattress covered under warranty, it’s crucial to follow their guidelines for proper use and maintenance.

Firm Foundation and Adjustable Bed Base: Your mattress needs a firm, solid-surface, non-spring foundation or an adjustable bed base. These bases are designed to support the weight of the mattress and users. Using anything else can void your warranty.

Bed Frame Requirements: For Queen, King, and Cal King mattresses, use a bed frame with at least 5-6 legs and a center support. Twin and Full mattresses require a frame with at least 4 legs. If you have a slatted frame, the slats should be at least 3 inches wide and no more than 4 inches apart.

Failing to meet these requirements can invalidate your warranty.

Exclusions and Limitations

While the Tempurpedic warranty covers many issues, there are specific exclusions and limitations.

Softness Increase: A normal increase in softness or decrease in firmness of the TEMPUR® material is not covered. This change does not affect the pressure-relieving qualities of the mattress.

Liquid Damage: The warranty does not cover damage from liquids, including bodily fluids, beverage spills, and cleaning products. Liquid exposure can degrade the mattress over time.

Physical Abuse: Any physical abuse or damage to the mattress structure or cover material—like burns, cuts, tears, or stains—voids the warranty.

Improper Foundations: Using an improper foundation, box spring, or bed frame will void the warranty. This includes plywood, bunkie boards, and plastic liners.

Visible Indentations: The warranty covers visible indentations greater than three-fourths (0.75) of an inch, provided they are not due to improper support, physical abuse, or misuse.

Zipper Defects: Any manufacturing defect in the zipper assembly of the mattress cover is covered.

Structural Damage: The warranty covers structural damage or broken components that occur despite proper use and maintenance.

By understanding the proper use and maintenance requirements, as well as the exclusions and limitations, you can ensure your Tempur-Pedic mattress remains under warranty.

Next, we’ll delve into the specifics of the Tempurpedic warranty for foundations, including what is covered and how to maintain your foundation properly.

Tempurpedic Warranty for Foundations

Proper Use and Maintenance

To keep your Tempur-Pedic foundation under warranty, it’s crucial to follow the proper use and maintenance guidelines. Here’s what you need to know:

Bed Frame Support: Your foundation must be placed on a proper bed frame. For queen, king, and California king sizes, the frame should have a center support and at least 5-6 legs. Twin and full sizes need at least 4 legs. Using an improper bed frame can void your warranty.

Load Capacity: Ensure your bed frame can support the collective weight of the mattress and foundation. Tempur-Pedic highly recommends a 3-bed beam support system for slatted bed frames to provide additional structural support.

Unsanitary Conditions: Keep your foundation clean and dry. Exposure to liquids or unsanitary conditions like mold or mildew can void the warranty. Tempur-Pedic specifies that the foundation should not be placed on a waterbed frame or untreated wood platform.

Exclusions and Limitations

Understanding what is not covered by the warranty helps you avoid unexpected issues. Here are the key exclusions:

Improper Bed Frames: Structural damage resulting from using an improper bed frame is not covered. Always use a frame that meets Tempur-Pedic’s specifications.

Physical Abuse: Any physical abuse or damage to the foundation, such as burns, cuts, tears, or liquid damage, will void the warranty. This includes damage from pets or improper handling.

Liquid Damage: Exposure to any form of liquid damage, whether from spills or environmental conditions, is not covered. Ensure your foundation remains in a dry environment.

Structural Damage: The warranty does not cover structural damage caused by actions beyond Tempur-Pedic’s control, such as natural disasters or accidents.

Squeaks and Rattles: While the warranty does cover squeaks or rattles originating from the foundation, it does not cover noise issues caused by an improper setup or external factors.

By adhering to these guidelines and understanding the exclusions, you can maintain the integrity of your foundation and ensure it remains under warranty.

Next, let’s address some frequently asked questions about the Tempurpedic warranty, including how long the warranty lasts and what to do if your mattress starts to sag.

Frequently Asked Questions about Tempurpedic Warranty

How long is the warranty on a Tempur-Pedic?

Tempur-Pedic mattresses and flat foundations come with a 10-year full replacement limited warranty. This means if your mattress or foundation has a defect covered by the warranty, Tempur-Pedic will repair or replace it at no cost to you. However, you will be responsible for any transportation costs associated with the repair or replacement.

For specific warranty details, you can refer to the Tempur-Pedic warranty page.

Do Tempur-Pedic mattresses sag over time?

Sagging prevention is a common concern among mattress buyers. Tempur-Pedic mattresses are designed to be durable and maintain their shape over time. They use high-density TEMPUR® material which is known for its longevity.

However, like all mattresses, some degree of wear is expected. The warranty covers visible indentations greater than 0.75 inches not caused by improper foundations or physical abuse. Proper use of a firm, solid-surface foundation or an adjustable bed base is crucial to prevent sagging.

For more insights, check out this consumer discussion.

Can I claim my Tempur-Pedic warranty without a receipt?

A proof of purchase is required to claim your Tempur-Pedic warranty. This can be a sales receipt or a bank statement showing the purchase. If you bought your mattress directly from Tempur-Pedic or an authorized retailer, they should have a record of your purchase.

In case you can’t find your receipt, try contacting the store where you made the purchase. They might be able to provide a copy.

For more detailed steps on filing a claim, visit the Tempur-Pedic warranty claim page.

Conclusion

In summary, the Tempur-Pedic warranty provides robust coverage for their products, primarily focusing on defects in workmanship and materials. However, it does not cover issues like comfort preferences or damage from improper use. Understanding the tempurpedic warranty can help you make the most of your purchase and ensure you know what to expect if something goes wrong.

Key Points to Remember:

  • Coverage: The warranty primarily covers visible indentations greater than 0.75 inches, structural damage, and zipper defects.
  • Exclusions: Comfort preferences, physical abuse, improper bed frames, and liquid damage are not covered.
  • Claim Process: Keep your proof of purchase and photos of the defect handy. Contact Tempur-Pedic customer service or visit their website to file a claim.

At Yawnder, we are committed to providing you with expert evaluations and consumer guidance to help you make informed decisions. Whether you’re looking for the best mattress for your needs or need advice on warranty claims, we’re here to assist you.

For more detailed reviews and expert insights on Tempur-Pedic products, check out our Tempur-Pedic Cloud Supreme Breeze Review.

By understanding your Tempur-Pedic warranty, you can sleep soundly knowing you’re covered in case of any defects. Happy sleeping!

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Text us at 858-232-5760 for assistance. We’re happy to help!

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