What does a Tempur-Pedic warranty cover?
Tempur-Pedic offers a 10-year limited warranty for current eligible mattresses and flat foundations for eligible mattresses and flat foundations under the terms of the applicable warranty. Covered defects can include a visible indentation greater than three-quarters of an inch, subject to the stated conditions. The linked current warranty covers eligible purchases from October 1, 2022 onward. Use the official warranty library to find the version for an older purchase or a different product. Your model, purchase date, seller and warranty document matter.
A warranty addresses specified defects; it does not promise a particular comfort level or mattress lifespan. Power bases, pillows and other accessories can have separate terms.
What may be covered
- Qualifying visible indentation: Tempur-Pedic’s defect guidance distinguishes an indentation greater than 0.75 inch for non-quilted mattresses and greater than 1.5 inches for quilted-top models, measured without weight. Check the warranty tied to your specific model and purchase; proper support and normal-use conditions also apply.
- Physical flaws: Certain defects that cause the foam to split or crack may qualify under the warranty’s terms.
- Cover defects: Certain manufacturing defects in the cover or zipper may be covered, subject to the relevant document.
- Flat foundation: The applicable warranty describes qualifying foundation defects separately.
Read the complete manufacturer warranty and retain the version applicable to your purchase. The company also lists other warranty documents for different products and periods.
Common exclusions and costs
Comfort preference, normal changes in softness, stains or liquid damage, physical damage and improper support may not be covered. The warranty identifies conditions and remedies in detail. Transportation or inspection-related costs can apply, so ask the company or authorized retailer about your particular claim rather than assuming every replacement is free.
A mattress with an indentation can still be declined if it does not meet the warranty’s measurement or support conditions. A trial return and a defect warranty claim are different processes; check the applicable policy for your seller.
How to prepare a claim
- Find your proof of purchase and note the model, purchase date and retailer.
- Photograph the law tag, the mattress without bedding, the area of concern and the foundation, following the manufacturer’s requested views.
- For an indentation, use the manufacturer’s photo instructions. Show the unoccupied surface with a straightedge and ruler; do not press the ruler into the mattress.
- Submit through Tempur-Pedic’s warranty process or contact the retailer as directed. Keep copies and ask about any inspection or transport charges.
Foundation and everyday care
Use a foundation or adjustable base that satisfies the exact mattress warranty, including any center-support requirements. Inspect a sagging frame or foundation as well as the mattress. Avoid treating a generic leg count as a guarantee of compliance.
Tempur-Pedic says its mattresses are one-sided and rotation is optional. Keep TEMPUR material dry and follow the cover label. See our guides to flipping and rotation and cleaning a Tempur-Pedic mattress.
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Frequently asked questions
Is every indentation covered?
No. The applicable warranty specifies the measurement threshold and conditions, including proper support.
Does the warranty cover an uncomfortable mattress?
Comfort preference and normal softening are generally excluded. A trial, if offered by your seller, is separate.
Can I file without a receipt?
Proof of purchase is generally required. Ask the retailer for a copy or contact Tempur-Pedic about acceptable documentation.
Are adjustable bases covered for ten years?
Do not assume so. Check the warranty for the particular base and purchase date.