Quick answer: Tempur-Pedic’s current mattresses generally carry a 10-year limited warranty for eligible defects. For visible impressions, the company’s current claim guidance distinguishes more than 0.75 inch for non-quilted mattresses from more than 1.5 inches for quilted-top mattresses, measured without weight or pressure. The terms for your specific model and purchase date control eligibility, so check your warranty document and confirm with Tempur-Pedic if its wording differs from the current help page.
Tempur-Pedic warranty at a glance
| Question | What to know |
|---|---|
| Current warranty length | Generally 10 years for mattresses; older purchases may have different terms. |
| Sagging: non-quilted top | Current claim guidance says a visible indentation must be greater than 0.75 inch without weight or pressure. |
| Sagging: quilted top | Current claim guidance says a visible indentation must be greater than 1.5 inches without weight or pressure. |
| Other potential defects | Physical flaws causing TEMPUR material to split or crack and manufacturing defects in the cover zipper may qualify, subject to the applicable terms. |
| Replacement delivery | Tempur-Pedic’s support page describes a $175 shipping charge for warranty replacement delivery, including setup and removal; confirm the charge and service for your claim. |
| Comfort concerns | A preference for a softer or firmer feel alone is generally not a covered manufacturing defect. |
Which sagging threshold applies?
Tempur-Pedic’s current defect guidance specifies different thresholds for quilted and non-quilted tops. Both are expressed as greater than, not equal to, the stated depth. The measurement is taken on an unloaded sleeping surface and a qualifying impression must meet the other applicable warranty conditions, including proper support.
The company also publishes warranty documents for different purchase periods. Its warranty-by-purchase-period page also uses “three-quarter inch or greater” wording without the same quilted distinction. The current defect-guidance page says “greater than,” so the published wording is not identical. Because the wording can differ, identify your exact model and purchase date, read the warranty that came with it, and ask Tempur-Pedic which standard it will apply before assuming a claim will be approved or denied.
How to measure an impression
- Remove bedding, protectors and pillows and let the mattress sit without anyone on it.
- Place a straightedge across the affected sleeping area with both ends resting on the mattress surface.
- Measure the gap at its deepest point with a ruler and photograph the measurement clearly.
- Measure the actual sleeping surface rather than an intentional rounded or waterfall edge.
- Photograph the entire mattress and the support underneath it, then retain the photos for your claim.
Tempur-Pedic can request additional images or information. A photograph documents what you see; the company still reviews the claim against the applicable warranty.
What else is covered or excluded?
Depending on the applicable document, covered defects can include a physical flaw that causes the foam to split or crack despite normal use and a manufacturing defect in the cover zipper. Damage caused by misuse, an inadequate support system or an unsanitary mattress can affect eligibility. Normal changes in softness and a preference for a different comfort feel are not automatically warranty defects.
A warranty addresses defects; a sleep trial is a separate policy. If the mattress is uncomfortable but does not have an identifiable defect, review the seller’s applicable Tempur-Pedic return policy and purchase terms.
Foundation and bed-frame requirements
Proper support matters. Photograph the foundation, platform or adjustable base with the mattress removed, as well as the bed frame where relevant. Tempur-Pedic may ask for evidence that the mattress has adequate support. Requirements vary with the warranty and setup; consult your model’s document rather than assuming that any slatted frame qualifies.
What does a replacement cost?
A covered replacement is not necessarily free of every related charge. Tempur-Pedic’s warranty delivery support page states that $175 shipping covers delivery, removal of the defective mattress and setup of the replacement. Charges or arrangements can vary with the applicable terms, retailer and location; ask for a written breakdown before accepting a replacement. If you choose an upgrade, a price difference may also apply.
How to file a claim
- Find your receipt or purchase record, including the retailer, purchaser, product and date.
- Photograph the mattress law tag showing the registry number and manufacturing date.
- Take a full photo of the bare mattress, close-ups of the claimed defect and clear photos of its support system.
- For a sagging claim, add your unloaded straightedge-and-ruler photographs.
- Use Tempur-Pedic’s claim instructions to start a claim and keep copies of what you submit.
What if my mattress is older?
Tempur-Pedic says warranty length changed over time: purchases before September 2012 generally had a 20-year limited warranty, those between September 2012 and March 2014 had a 25-year limited warranty, and later purchases generally have 10 years. Exact dates, model terms and remedies matter; use the warranty supplied with your mattress or ask Tempur-Pedic to identify the correct document.
Frequently asked questions
Is 0.75 inch enough for a claim?
Current claim guidance says a non-quilted mattress impression must be greater than 0.75 inch, measured without pressure. Its guidance gives a greater-than-1.5-inch threshold for quilted tops. The specific warranty and other eligibility conditions still matter.
Does the warranty cover a mattress that feels too soft?
Not by itself. Normal softening or comfort preference is different from a covered defect. Check the trial and return terms separately.
Does a replacement start a new 10-year warranty?
Do not assume every replacement does. Ask Tempur-Pedic to confirm the coverage for your particular claim in writing. The company states that an approved upgrade to a higher-priced mattress, with the difference paid by the customer, receives a new 10-year warranty; check the terms for a direct replacement separately.
Compare other policies in our mattress warranty guide.
Sources: Tempur-Pedic defect guidance; warranty by purchase period; claim instructions; and replacement delivery. Sources checked October 30, 2026.