The Saatva Classic is a luxury innerspring built for back and stomach sleepers who want hotel-firm support. It excels in spinal alignment and support for these sleeping positions but may be too firm for strict side sleepers. Its durable construction and premium feel make it a strong contender for those seeking a long-lasting mattress.
Saatva Mattress Review Update: Classic Innerspring Feel with Modern Support
Long term take on the Saatva Classic. Firmness picks, cooling, motion isolation, edge support, pricing, and how it stacks up against memory foam and latex hybrids. Showrooms and trial details included.
Quick video overview
Yawnder ratings
Ratings reflect Yawnder testing across feel, build, and long term ownership signals. Luxury Firm tested. Numbers are 1 to 5.
Is Saatva popular
Short answer: Yes. Strong search interest, heavy review volume, and repeated "best of" placements.
- Top rankings. Classic and Zenhaven show up often on major lists.
- Customer sentiment. Comfort, support, and service receive steady praise.
- Showrooms. Multiple viewing rooms so you can try before buying.
Popularity is not fit. Use the 365 night trial to confirm at home.
updates from long term testing
First bought in 2012 and re bought recently to refresh results. Also tested Loom and Leaf, Zenhaven, and more.
- Lineup growth. Classic, Memory Foam Hybrid, Latex Hybrid, HD for heavy sleepers, Rx for pain relief, Solaire adjustable air.
- Feel trend. Skews firmer than many direct to consumer brands. Luxury Firm is the safe middle.
- Heavy sleepers. Saatva HD rivals Big Fig and Helix Plus. Helix Plus feels softest of that three.
Construction of the Saatva Classic
Coil on coil core with a Euro pillow top and perimeter edge foam. Breathable cotton cover on top.
Layer stack
- Quilted Euro top with lumbar foam quilting
- Individually wrapped pocket coils for contour and motion control
- Felt and insulator pad
- Base unit of interconnected coils for deep support
- High density perimeter foam rails for edge sitting and sleeping
Real cutaway
How it feels to sleep on
Tested: Luxury Firm. Buoyant and supportive with restrained motion for a coil bed.
- Support. No hammock effect and strong lumbar.
- Motion. Low to moderate transfer. Pocket coils help; all foam isolates more.
- Bounce. Responsive and easy to change positions.
- Edge. Excellent perimeter stability.
- Cooling. Coil core breathes. Plush Euro top can run a little warmer than thin top hybrids.
Firmness picker
| Sleeper | Recommendation |
|---|---|
| Stomach | Firm for hip alignment, especially 200 lb and up |
| Back | Luxury Firm as the medium firm sweet spot |
| Side | Plush Soft for more cradle. Luxury Firm for a shallower sink |
Saatva skews firmer than many direct to consumer brands. When unsure start with Luxury Firm.
Pros
- Classic innerspring bounce with better than expected motion control
- Excellent edges for sitting and sleeping
- Multiple firmness choices and two heights
- White glove delivery with old mattress removal by request
Cons
- Side sleepers who want deep slow sink may prefer all foam
- Motion sensitive pairs will still get less transfer with all foam designs
- Peak season delivery windows can stretch
Shipping, trial, warranty, returns
- Delivery. Free white glove setup and old mattress removal on request
- Window. Typically about 9 to 21 days
- Trial. 365 nights
- Warranty. Lifetime for materials and workmanship
- Returns. Refund minus about 99 dollars pickup fee
Adjustable bases and financing
- Adjustables. Choose the 11.5 inch height. 14.5 inch is not recommended
- Financing. Affirm monthly plans and Zip four pay. Terms vary
Model price chart (Queen shown)
| Model | Queen | Notes |
|---|---|---|
| Saatva Classic | $1,495 | 11.5 or 14.5 inches. Plush Soft, Luxury Firm, Firm |
| Latex Hybrid | $1,695 | Five zone latex with coils. Very breathable |
| Memory Foam Hybrid | $1,395 | Foam forward feel over coils |
| Loom and Leaf | $1,795 | All foam with excellent motion isolation |
| Zenhaven | $3,595 | Flippable natural latex |
| Saatva HD | $2,395 | For 300 to 500 lb sleepers |
| Solaire | $4,595 | Adjustable air with split options |
Pricing moves with promos. Presidents Day, Memorial Day, Labor Day, and Black Friday/Cyber Monday are usually strongest.
Saatva Classic vs Loom and Leaf
| Feature | Saatva Classic | Loom and Leaf |
|---|---|---|
| Type | Hybrid with coil on coil | All foam memory foam |
| Firmness choices | Plush Soft, Luxury Firm, Firm | Relaxed Firm, Firm |
| Motion isolation | Good | Excellent |
| Edge support | Excellent | Good |
| Cooling | Airy coil core and breathable cover | Cooling foams but warmer feel than coils |
Who should skip it
| Sleeper type | Why it may miss | Try instead |
|---|---|---|
| Side sleepers who want deep cradle | Prefer slow melting pressure relief | All foam such as Loom and Leaf |
| Motion sensitive partners | Want maximum isolation | All foam or isolation tuned hybrid |
| Very heavy stomach sleepers | Need extra lumbar rigidity | Super firm hybrid or foam or Saatva HD |
When to buy
Common complaints with mixed reports
- Firmness expectations do not match reality for some buyers
- Delivery scheduling hiccups during peak seasons
- Early impressions for some (often weight and firmness mismatch)
- Initial odor that usually clears in a few days
- Customer service friction on escalations
Use the 365 night trial to test in real life.
Saatva FAQ
Which firmness should I choose?
Back: Luxury Firm. Stomach at or above 200 lb: Firm. Side: Plush Soft for more relief or Luxury Firm for less sink.
Does Saatva work with adjustable bases?
Yes. Choose the 11.5 inch Classic height. The 14.5 inch height is not recommended for adjustables.
How does Saatva handle returns and warranty?
365 night trial. Returns incur about a 99 dollar pickup fee. Lifetime warranty covers manufacturing defects.
Is the Classic good for hot sleepers?
Cooler than most foams thanks to coil airflow. If you sleep very hot, the Saatva Latex Hybrid breathes even more.
Edge support and motion isolation?
Edge support is excellent due to the foam rail. Motion isolation is good for a coil design but all foam mattresses typically isolate more movement.
Bottom line
Want a buoyant supportive feel with excellent edge support and old-school quality? The Saatva Classic belongs on your shortlist.
Disclosure: Purchases via our links may earn Yawnder a commission. Thanks for supporting independent testing.
→ Related model: Saatva Loom & Leaf Review (2026) — Prefer memory foam over coils? Read our review of Saatva’s premium foam flagship, the Loom & Leaf.
The bottom line on the Saatva Classic
The Saatva Classic mattress is a luxury hybrid innerspring that has become a benchmark for quality and value in the online mattress space. Unlike bed-in-a-box competitors that compress foam and coils into a compact shipping container, the Classic arrives full-size via complimentary white-glove delivery. This preserves the integrity of its dual-coil system and ensures a picture-perfect setup in your bedroom. Its construction features a plush Euro pillow top, a layer of high-density memory foam for lumbar support, and a robust base of two separate steel coil units. This design aims to deliver the durable support of a traditional innerspring mattress with the targeted pressure relief of modern foams, sidestepping the sinking, hot feeling common to all-foam beds.
Ultimately, the Saatva Classic offers a level of customization and service that is rare at its price point. With three firmness options (Plush Soft, Luxury Firm, and Firm) and two height profiles (11.5″ and 14.5″), it caters to a wide spectrum of sleep preferences and body types. Its standout features—the dual-coil system, dedicated lumbar support, and breathable organic cotton cover—work in concert to promote spinal alignment and a cooler sleep environment. While it may not have the deep, contouring hug of a memory foam mattress, its responsive, “on-top-of-the-bed” feel is ideal for combination sleepers and those who value ease of movement. It’s a well-rounded, durable mattress that consistently earns top marks for support, edge stability, and overall comfort, making it a sound investment for a broad range of sleepers.
Who the Saatva Classic is best for
This mattress is a great choice for:
- Back and stomach sleepers: The robust dual-coil system provides exceptional spinal support and prevents the hips from sinking, which is crucial for proper alignment in these sleep positions.
- Shoppers who value service: Saatva’s free white-glove delivery, including setup of the new mattress and removal of the old one, offers a premium, hassle-free experience from the start.
- Hot sleepers: With two layers of breathable coils and a naturally breathable organic cotton cover, the Classic allows for significantly more airflow than foam-based mattresses, helping to regulate temperature throughout the night.
- Those who prefer a responsive surface: If you enjoy feeling like you’re sleeping “on” your mattress rather than “in” it, the Classic’s buoyant, responsive feel makes it easy to change positions without feeling stuck.
You might want to skip this mattress if:
- You’re a dedicated side sleeper who loves deep cushioning: While the Plush Soft version is accommodating, some lightweight side sleepers may not sink in enough to get ideal pressure relief at the shoulder and hip.
- You want the deep “hug” of memory foam: The Classic has a layer of memory foam, but its feel is defined by the bounce and support of its coils. It doesn’t offer the slow-sinking, contouring sensation of a Tempur-Pedic or Loom & Leaf.
- You’re on a tight budget: While the Classic offers excellent value for a luxury mattress, its price point is higher than many all-foam or basic hybrid mattresses found online.
If you’re on the fence, consider this:
- Firmness choice is key: The “Luxury Firm” option is the most popular and designed to replicate the feel of high-end hotel mattresses, making it a safe bet for most sleepers. However, getting the firmness right for your body weight and sleep position is critical to your satisfaction.
- There’s a 365-night trial: Saatva offers a full year to sleep on the mattress at home. If you find it’s not the right fit, you can exchange it for a different firmness or another model. This significantly reduces the risk of making the wrong choice.
- You can try it in person: Reading reviews is one thing, but feeling the mattress is another. You can experience their premium pillowtop and hybrid lineup firsthand at the Saatva showroom in San Diego, located at 1441 Encinitas Blvd, Encinitas CA 92024.
Construction and materials
The Saatva Classic’s build quality is a significant differentiator. It combines premium materials and a sophisticated design that you won’t find in most bed-in-a-box options. It’s available in two height options, 11.5 inches and 14.5 inches, with the only difference being the height of the lower support coils. Here’s a breakdown from top to bottom:
- Organic Cotton Cover & Euro Pillow Top: The mattress is wrapped in a GOTS-certified organic cotton cover, which is naturally breathable and soft to the touch. It incorporates a 3-inch Euro pillow top, which is more seamlessly integrated into the mattress surface than a traditional pillow top, providing a clean look and plush initial feel. The cover is also treated with Guardin™, a botanical antimicrobial treatment.
- Lumbar Zone® Memory Foam: Directly beneath the pillow top lies a layer of high-density, CertiPUR-US® certified memory foam. This layer is strategically placed in the center third of the mattress to provide enhanced support to the lumbar region, helping to maintain healthy spinal alignment.
- Comfort Coils (Top Layer): The first of two coil systems is a layer of 4-inch, individually pocketed coils made from 14.5-gauge recycled steel. These coils are highly responsive and contour to your body’s curves, minimizing motion transfer and providing targeted pressure relief.
- Support Coils (Base Layer): The foundation of the mattress is a robust unit of interconnected, 13-gauge tempered steel coils. In the 11.5″ model, these are 4 inches tall, and in the 14.5″ model, they are 7 inches tall. This heavy-duty base provides lasting durability, prevents sagging, and promotes airflow.
- High-Density Foam Edge Support: The entire perimeter of the mattress is encased in high-density foam rails. This feature, often overlooked in online mattresses, provides excellent edge support, preventing that “rolling-off” feeling and allowing you to use the full surface area of the bed.
- Certifications: All foams used in the Saatva Classic are CertiPUR-US® certified, meaning they are made without ozone depleters, heavy metals, or harmful flame retardants and have low VOC (Volatile Organic Compound) emissions for indoor air quality. The use of an organic cotton cover and recycled steel coils also speaks to a more eco-conscious construction.
Feel, firmness, and pressure relief
The Saatva Classic’s feel is best described as a responsive innerspring with a cushioned top. You don’t sink into it the way you would with a memory foam mattress; instead, you feel elevated and supported by the dual-coil system. The Euro top provides immediate comfort, while the underlying coils give the bed a buoyant and easy-to-move-on feel. How this translates to pressure relief depends heavily on the firmness level you choose and your specific characteristics.
By Sleeping Position:
- Side Sleepers: The Plush Soft (rated 3/10 firmness) is the best option here, as its softer Euro top allows the shoulder and hip to sink in more deeply, promoting proper spinal alignment. Average-weight side sleepers may also find the Luxury Firm (6/10) comfortable, but lightweight sleepers (under 130 lbs) will almost certainly need the added give of the Plush Soft.
- Back Sleepers: The Luxury Firm is ideal for most back sleepers. It provides an excellent balance of body-contouring comfort and robust lumbar support to keep the spine in a neutral position. Heavier back sleepers (over 230 lbs) may prefer the added support of the Firm (8/10) version to prevent any hip sinkage.
- Stomach Sleepers: Strict stomach sleepers need the firmest surface to prevent their hips from sagging and creating a U-shape in their spine. The Firm version is the top recommendation for this group, ensuring a flat, supportive plane. Lighter-weight stomach sleepers might get by on the Luxury Firm, but most will benefit from the firmer option.
By Body Weight:
- Lightweight Sleepers (under 130 lbs): This group will experience all firmness levels as slightly firmer than advertised. The Plush Soft will likely feel like a medium-firm, making it the best choice for all sleeping positions within this weight class.
- Average Weight Sleepers (130-230 lbs): This group has the most flexibility. The Luxury Firm is a fantastic middle-ground for back, combination, and many side sleepers. The Plush Soft works well for dedicated side sleepers, and the Firm is a good fit for stomach sleepers.
- Heavyweight Sleepers (over 230 lbs): These sleepers will put more pressure on the mattress and require more support. The Luxury Firm provides a good balance for back and side sleepers in the 230-250 lb range, but anyone heavier, or stomach sleepers in this category, should strongly consider the Firm model to ensure long-lasting, sag-free support.
How it compares to the Casper Wave Hybrid
A frequent comparison point for the Saatva Classic is the Casper Wave Hybrid. Both are premium hybrid mattresses from top online brands, but they offer distinctly different sleep experiences. The Saatva Classic is built on a traditional innerspring design, modernized with pocketed coils and a Euro top. Its feel is buoyant and supportive. The Casper Wave Hybrid, on the other hand, is a “foam-forward” hybrid. It uses multiple layers of foam, including a top layer of perforated breathable foam and a layer of gel pods, on top of a pocketed coil base. This results in a feel that has more contouring and a slower response than the Saatva. The Wave Hybrid is designed for targeted ergonomic support with its Zoned Support™ Max + gel pods, which may appeal to those with back pain, while the Saatva Classic’s strength lies in its durable dual-coil system and customizable firmness.
| Feature | Saatva Classic | Casper Wave Hybrid |
|---|---|---|
| Overall Feel | Responsive innerspring with a plush Euro top | Contouring foam feel with underlying coil support |
| Firmness Options | Plush Soft (3), Luxury Firm (6), Firm (8) | Medium (5/10) |
| Key Features | Dual-coil system, Lumbar Zone® support, perimeter edge support | Zoned Support™ Max with gel pods, AirScape™ 3 foam |
| Delivery | Free White-Glove Delivery & Setup | Free Bed-in-a-Box Shipping |
| Trial Period | 365 Nights | 100 Nights |
| Warranty | Lifetime | 10-Year Limited |
| Rating (Yawnder) | 4.8/5 | 4.6/5 |
5-year total cost of ownership
Evaluating a mattress investment requires looking beyond the sticker price. The Saatva Classic, while a premium product, demonstrates strong long-term value. Let’s break down the approximate 5-year cost for a Queen size mattress.
- Mattress Cost: A Queen Saatva Classic typically costs around $2,095. Prices fluctuate with promotions, but this serves as a solid baseline.
- Delivery & Setup: This is a key value point for Saatva. The comprehensive white-glove delivery, including placement in your room and removal of your old mattress, is completely free. Competing services can cost $150-$250. (Cost: $0)
- Trial Period “Cost”: The 365-night trial is free. However, if you decide to return the mattress, Saatva charges a $99 transportation fee to cover the labor and gas for the pickup team. This is a sunk cost if you return it. (Potential Cost: $99)
- Mattress Protector: A high-quality waterproof mattress protector is essential to safeguard your investment from spills and stains, which can void the warranty. A good one costs around $100-$150. (Cost: ~$125)
- Replacement Horizon: Thanks to its durable dual-coil construction and high-quality materials, the Saatva Classic has an expected lifespan of 10-15 years, significantly longer than the 5-8 year average for many bed-in-a-box foam mattresses. This means over a 10-year period, you might buy one Saatva or two lesser-quality beds.
Estimated 5-Year Total: ~$2,095 (mattress) + $0 (delivery) + $125 (protector) = $2,220. This assumes you keep the mattress, which is the case for the vast majority of buyers. When spread over its expected lifespan, the annual cost of owning a Saatva Classic is remarkably low for a luxury product.
Delivery, trial, and warranty
Saatva’s service policies are a core part of their value proposition and are designed to provide customer confidence and a premium experience.
- White-Glove Delivery: Every Saatva Classic mattress comes with complimentary white-glove delivery. This isn’t just front-door drop-off. A team will carry the mattress to your room of choice, unwrap it, set it up on your bed frame, and haul away your old mattress and foundation if you wish. Since the mattress is never compressed in a box, there’s no off-gassing odor and you can sleep on it the very first night.
- 365-Night Home Trial: Saatva offers one of the most generous trial periods in the industry. You have a full year from the date of delivery to sleep on the mattress at home. If you decide it’s not right for you within that time, you can initiate a return. Saatva will coordinate the pickup of the mattress. Do note that they charge a $99 processing fee for the return transportation. If you feel you just chose the wrong firmness, you can also opt for an exchange to a different firmness level.
- Lifetime Warranty: The Saatva Classic is backed by a non-prorated lifetime warranty. For the first two years, Saatva will replace a mattress deemed defective with a brand new one, completely free of charge. From year three onward, for the life of the mattress, Saatva will repair and re-cover your mattress, with the only cost to you being the $149 transportation fee each way. This long-term commitment to quality and durability is a significant indicator of the mattress’s build quality.
Frequently asked questions
Is the Saatva Classic a good mattress for back pain?
Yes, the Saatva Classic is frequently recommended for people with back pain, largely due to its Lumbar Zone® technology. This feature provides enhanced support in the center third of the mattress, promoting healthy spinal alignment and preventing the hips from sinking too low. The firm, supportive nature of the dual-coil system is generally more beneficial for back pain sufferers than the deep sink of all-foam mattresses.
Do you need a box spring with a Saatva Classic mattress?
You do not need a traditional box spring, but you do need a solid, supportive base. The Saatva Classic is compatible with a platform bed (with slats no more than 4 inches apart), a slatted metal frame, or an adjustable base. Saatva also sells a matching foundation (which looks like a box spring but is purely for support) if your current setup is inadequate.
Does the Saatva Classic sleep hot?
No, the Saatva Classic is an excellent choice for hot sleepers. Its dual-layer coil construction allows for significant airflow throughout the mattress, which helps to dissipate body heat effectively. The breathable organic cotton cover further enhances its cooling properties, making it one of the more temperature-neutral mattresses on the market.
How long does it take to break in the Saatva Classic?
Because it is not compressed in a box, there is a minimal break-in period compared to foam mattresses. The Euro pillow top may soften slightly over the first few weeks of use as it adapts to your body. Generally, you should have a very good sense of the mattress’s true feel within the first 30 nights.
Can you try a Saatva mattress before buying?
Yes. While Saatva is primarily an online company, they operate a growing number of physical viewing rooms. For those in the San Diego area, you can visit the showroom at 1441 Encinitas Blvd, Encinitas CA 92024 to experience their premium pillowtop and hybrid lineup in person before making a decision.
Verdict
The Saatva Classic earns its 4.8/5 rating by delivering a rare combination of high-quality construction, customizable comfort, and exceptional customer service. It stands out in a crowded market by refusing to compress its mattresses, resulting in a more durable and supportive product from day one. With three firmness levels, it successfully caters to nearly every sleep position and body type, making it a versatile choice for couples and individuals alike. The robust edge support, excellent temperature regulation, and dedicated lumbar support address the most common complaints people have about modern mattresses.
If you’re looking for a durable, supportive bed with a responsive feel and the peace of mind that comes with a year-long trial and a lifetime warranty, the Saatva Classic is one of the best investments you can make for your sleep health. While reading about its features is helpful, the best way to understand its unique feel is to try it yourself. We highly recommend a visit to the San Diego showroom to test the different firmness options. Find out more at yawnder.com/sandiego/ and book your test session.
10 thoughts on “Saatva Mattress Review – Luxury Firm Feel 12 Test Results”
Sorry to hear you had such a bad experience, Jeremy. If your wife finds these beds too firm, Check out my reviews for a softer alternative. You can also email me direct at ben@sleepsherpa.com if you have any specific questions.
Hi,
Thanks for the review. It looks like you have pictures of both the 14.5″ and the 11.5″ saatva mattress. Is that correct? I was just wondering if you tried both models and if you found any differences between them
Thank you,
Kate
I only slept on the 14.5 but they are basically the same mattress. It really comes down to how you want your bed to look.
Great review! My wife and I just bought a Stearns and Foster hybrid plush and starting on the first night my lower back has been killing me. When I crawl into bed I go from perfectly comfortable to shooting pain. I think the foam sinks too much and yet I’m not getting support from the springs? Either way I think a traditional spring is what I’m looking to head back to. Sounds like the saatva is a good next step. Thanks again!
“Would you buy a mattress and foundation (box spring) online? Sight unseen? You can’t lie on it, squeeze it, smell it for ‘off-gassing’ problems before buying. And what if the mattress company is relatively new — not a time-honored mattress manufacturer?” Aren’t these the questions we all ask ourselves?
So what do we do? We all begin reading the reviews. Turns out that for this particular company — Saatva — there are what appear to be hundreds of reviews. You read them and you get uneasy. “Nearly every review is superlative, almost extravagant in its praise for the company and its product! What’s going on here? Are these fake reviews?”
I’m an ornery old man. A retired university professor. I really don’t like being flimflammed. I’m just like you, dear reader, in this regard.
I read the reviews. I noticed that the great majority were written before the mattress arrived. They were written only on the basis of Saatva’s efficient and extraordinarily polite way of handling sales — before delivery of the product. This set off alarms in me. However, I did find a number of reviews that were “after the fact” — after the fact of the mattress having been delivered. They, too, were very positive. This encouraged me.
Being research-oriented, I then Googled “Saatva mattress” to find any websites that might have sprung up, bashing them. (Check out Stearns & Foster, for instance. They are hammered in offsite reviews!) Nope, no “bashing” sites for Saatva. This encouraged me.
I then found a video done by a young man reviewing his Saatva experience, including his new mattress & foundation. I watched the video several times. I found him convincing.
I then checked out a local furniture store, and looked at several Stearns & Fosters and Sealys and so forth. I wasn’t impressed, either by the mattress or salespeople. Their mattress waw very costly.
In a leap of faith, I bought a Saatva online. (I was encouraged by their generous return offer, though the thought of returning this large, ungainly object — repacking it and I presume paying for shipping — was daunting. I tried not to think about it.)
It arrived yesterday. It arrived in perfect condition. There was absolutely no off-gassing (formaldehyde odor) when I opened the sturdy plastic bag encasing the mattress. I set up the bed — foundation & mattress — lay down to test it, and woke up 45 minutes later. Refreshed. Relaxed.
The young man who reviewed the Saatva in the video mentioned, above? He’s absolutely right: This mattress is high quality. The tufting. The materials used. The comfort. The evenness of support. The cording around the edges. Excellent!
Back to the hundreds of over-the-top reviews. Unlike 99% of those reviewers, I had the opportunity to experience a screw-up in the process of my mattress being delivered — that is, the first mattress that was delivered. The mattress that arrived yesterday, in perfect condition, was my second Saatva.
Here’s what happened. The company that delivers for Saatva in my area — let me simply say I wound up rejecting the mattress. The problem wasn’t Saatva, it was the delivery company. Of course, I called Saatva to let them know I had rejected the mattress, and I gave them an earful about the delivery company.
This is where things became interesting. “Is this company going to live up to the praise of those hundreds of adoring reviewers,” I wondered?
Know what? It did! Saatva busted the chops of the delivery company, guaranteed me a new and different delivery crew (same company), gave me a full refund for the mattress and foundation (even though I kept the foundation from the first delivery: They gave it to me for free!), fast-tracked the manufacture of a brand new mattress, fast-tracked the delivery, called and emailed me repeatedly to let me know what was happening at each step of the way, packaged the mattress in a special cardboard box (to thwart any attempts by the delivery company to screw up, again), asked me to give them a full report on the delivery experience, and then insisted I allow them to give me a discount. Whew!
The only quarrel I had with Saatva is that, after the second, successful delivery, I refused to accept the foundation for free; I insisted on paying for it. And I refused a discount on the mattress. They insisted! I refused! We went back and forth. Finally, I won — sort of. “Okay, doc,” agreed the Saatva manager, “if you’re not going to let us discount the mattress and give you the foundation for free, then we’re going to waive the delivery fee.” I knew I wasn’t going to win that one, so I relented, though I grumbled. (Oh, I forgot to mention. When Saatva sent the new mattress, they refused to charge my credit card. Not a dime! “Doc, we’re sending the new mattress without charging your card. In fact, we no longer have your card. You call us after it’s delivered and after you have decided you like it — or don’t like it — and if you like it, only then will we charge you for it. Call and give us your credit card. If you don’t like it, we will take it back, at no expense to you.”)
I emailed Saatva shortly after the delivery, told them it went splendidly, that the mattress was flawless, and that I had already slept on it and was in love with it. Only then did they take my credit card information — and that’s when we quarreled over whether I would let them discount the mattress, etc.
Let me put it this way: When’s the last time you quarreled with a company over them being too generous with you?
No, they didn’t pay me to write this review. No, they didn’t ask me to write this review. (Should I say that I got the weird feeling that, had the delivery company not shaped up, Saavta would have personally driven my mattress to my front door and installed it on my bed frame — and refused to take a dime? Yeah, I was afraid they were going to do this!)
Calvin Luther Martin, PhD
I really wanted to like Saatva (greener, etc) and have ordered a couple mattress from them. Two years in- here’s my assessment: Mattress was pretty firm, but started to get cavey and lumpy after a year. After two years, the box springs started collapsing and becoming very squeaky and noisy. Saatva’s “customer service” was to offer me the ability to buy a new box spring for 15% off- plus $99 shipping! Very disappointing, will never buy from them again. Do not recommend.
I, too, purchased a Saatva Luxury Firm after weeks of research. The reviews, at Saatva, at Google, etc. are glowing. 1000s of reviewers each month claim this to be the best mattress, ever. So I bought it and … it is the.most.uncomfortable mattress I have ever purchased. The first night, I could not get comfortable or sleep. After the second night, my body was achy and sore. After the third night, I had significant lower back pain which interfered with my next day’s activities.
In comparison with the positive reviews, there are very few negative reviews, but when you read them, they all have similar complaints. One reviewer called the mattress “lumpy”. Another said it felt like “your grandmother’s old mattress”. I couldn’t have said it better myself. Have you ever slept on an old sofa bed? The kind that pulls out, unfolds, has the thin mattress, and the bar in the middle? The mattress is old and lumpy, and you feel those lumps and that bar in the middle of your back all night? That’s EXACTLY what the Saatva feels like. The mattress is so hard is makes the “tufted” sections feel like lumps, and the “lumbar support” section feels like that old sofa bed bar in the middle of your back. It was SO awful. I truly do not understand the 1000s of glowing reviews for the Saatva. Maybe people feel nostalgic for the feeling of sleeping on Grandma’s old sofa bed? I’m beginning to wonder if the number of monthly reviews actually matches the number of monthly sales, or if Saatva has employees to write many of the glowing reviews.
I called Saatva to return the mattress. Having read reviews about other experiences, I was prepared.
The first thing they did was to tell me to give it time, “We recommend our customers sleep on it for several months and give it time to loosen up.” I couldn’t walk after trying to sleep on this mattress, it was not possible to “give it time”. Besides, I shouldn’t have to “wait” for my mattress to “feel right”.
The second thing they did was offer me a topper. I honestly don’t think anyone should have to “make do” with a topper in order to make a brand new mattress “work”. That’s ridiculous.
The third thing they did was offer me a partial refund to keep the mattress and put it in a guest room. The customer service representative said, “No pressure, but it’s going to cost us a couple of hundred dollars to pick it up, so we’ll give you “x” dollars to keep it.” (I honestly cannot remember how much they offered). I thought this was interesting, because I really couldn’t see how giving me a partial refund is any different than paying the shipping company, but I guess that allows the Saatva statistics to look better since, if I took the money, the mattress would still be in my home.
After I declined all their offers (I needed my money for a new mattress) Saatva did issue an immediate refund. I paid by PayPal and my money was back in my PayPal account by the time I hung up the phone.
Just an FYI, after my Saatva experience, I went to the mattress store and lay on all the beds. I purchased a Simmons Beautyrest Silver Luxury Firm. It cost $963.00 with tax and is very, very comfortable. I wish I’d gone to the mattress store in the first place.
I had an almost identical experience with Saatva as Cari Gray, last comment listed here. When I tried to rate the mattress in their online review and attempted to submit it I was given a pop-up that said I had ‘accidentally’ given them a bad rating and they were giving me a chance to change it. When I attempted to submit my review anyway it told me the review service was down! Technical difficulties. I guess the only way to post a review is to give them a better rating. Seems sketchy. At least I was able to return the bed, sleeping on it was near impossible for me. My husband didn’t like it either. We got the Luxury Firm, I’m petite and hubby is tall and weighs 100 lbs more than me.
We are now sleeping peacefully on a latex bed by Sleep On Latex.
LIke other reviewers, I researched for months to find the right mattress. I had slept on a traditional innerspring all my life with no problems. Like others, I was skeptical about ordering on line, but know darn well that trying out a mattress in a showroom isn’t enough experience to know if I’m going to like it or not. I ordered two different mattresses from Nest, after having been directed there by the Yawnder. Unfortunately, I am the one in 1,000 (maybe it’s less) people who “sleeps hot” on a foam mattress. I had no idea. (I am not overweight, unhealthy, or hormonal.) So, I got a refund on those two and decided to try the Saatva; I checked with three different people who work there and they each assured me that there was “no way” I would be hot, they “never” got complaints about that, and so forth. Guess what? I slept hot on the Saatva. It does have foam in it. So, I called, and the Saatva employee seemed shocked to hear that I was hot on their mattress. She went on and on about how she had “never heard this before.” I said, well you’ve heard it now. So, she then offered me a “cooling” mattress pad. Okay, so have you heard of this problem or not? They sent me a waterproof bamboo pad. How is that supposed to be cooling? It didn’t work. This was exasperating. After I had the mattress a month, it started sinking in the center. That was all the trying I was going to do and started the process to return it at that point. I will say that the folks I talked with there could not have been nicer. I believe that it was a manufacturing defect; Saatva contracts out their mattress construction to various mattress manufacturers around the country and it is easy for me to see how quality control could suffer. The mattress itself is beautiful and appears to be well-made. If you are considering one, be aware that if you return or exchange it, you will be on the hook for $99. They waived that in my case, since there was obviously something wrong with it (the dip in the center.) I was not interested in trying another one. If you sleep hot, this is not the mattress for you. I will add that along the way, I purchased a Nacreous Mattress Pad from Slumber Cloud which has technology developed by NASA. It did seem to work as far as providing me with a barrier between myself and the mattress and I did not notice being hot on it. It was outrageously expensive, but I bought it when I thought the Saatva might work out.
After owning a Saatva king size bed for five years, my wife, I and our three kids love the bed. We like a softer bed and chose the least firm. The bed is organic cotton, has all the support we need, and provides a luxurious and cozy pillow top. We recommended the company and the mattress to our friends. And they are just as happy as we are. Jason, Its unfortunate that your experience with Saatva was less than you expected. We could not be happier. Thanks Saatva