Quick answer: Avocado’s mattress warranty depends on the model. Many core mattresses have a 25-year limited warranty, while the Eco Organic Mattress and some other models have 10-year limited warranties. Both include a non-prorated period followed by customer-paid replacement charges. Check the warranty for your model and purchase date before filing.
Which warranty applies?
| Examples in Avocado’s current guidance | Warranty | Non-prorated period |
|---|---|---|
| Green, Vegan, Wool, Extra Firm, Latex, Luxury Organic and Grand Luxe | 25 years | First 10 years |
| Eco Organic, Eco Organic Kids and Organic 11" Hybrid | 10 years | First 5 years |
These are examples from Avocado’s current warranty page, not a substitute for the terms supplied with your order. Crib mattresses, toppers, adjustable bases and other products have their own model-specific provisions. Coverage is generally limited to the original purchaser and is not transferable.
What do prorated replacement charges cost?
For the 25-year warranty, Avocado states that a qualifying replacement in year 11 carries a charge of 50% of the original purchase price, increasing by five percentage points in subsequent years before year 21. It states a 95% charge from year 21 through the remaining term. Transportation and/or shipping charges are additional in the prorated period.
Example: On an eligible mattress originally purchased for $2,000, the stated prorated charge would be $1,000 in year 11, $1,100 in year 12 and $1,900 from year 21 onward, before applicable transportation or shipping. This is an illustration; confirm the calculation and charges for your specific claim.
For the 10-year Eco Organic warranty, Avocado describes the first five years as non-prorated. Its published schedule says the customer pays 50% of the original price in year 6, 55% in year 7, 60% in year 8 and 95% in years 9–10, plus transportation and/or shipping. The policy also describes the prorated period as “years 5–10,” overlapping its first-five-years wording; ask Avocado how the transition applies to your claim.
What sagging qualifies?
Avocado’s care guidance lists a visible indentation of 1.5 inches or more for several standard models and 2 inches or more for Luxury Plush Pillow-top and Ultra Plush Box-Top models, subject to support and rotation conditions. Crib models can use a different threshold.
Check the exact boundary: The detailed warranty’s covered-defect section says “equal or greater” than 1.5 inches, while its exclusions refer to normal impressions “not greater than” 1.5 inches, with separate wording for plush models. Ask Avocado to confirm the applicable threshold and measurement method for your model—especially if the measurement is exactly at the stated limit.
Foundation and rotation requirements
Avocado requires a structurally capable rigid or slatted support, and its warranty says the mattress cannot be used directly on the floor. Check the model’s specific foundation instructions and photograph your frame, slats and center support.
Its current warranty also requires rotating the mattress head-to-foot monthly for the first six months, then every other month. Failure to follow the care requirement may affect coverage. Avocado’s separate care article describes a different interval after the first six months. Check the warranty and instructions applicable to your purchase or ask Avocado to clarify, and keep a simple rotation record.
How to document and submit a claim
- Find the original proof of purchase and identify the exact mattress model and purchase date.
- Photograph the intact law tag, mattress, defect and support system.
- For an indentation, follow Avocado’s directions: its claim guidance specifies measurements without weight using tailor’s tape, rather than an ordinary rigid tape measure. Ask how to measure the quilted surface for your model.
- Contact Avocado through its warranty page for the claim form and any additional evidence required. If you bought from Yawnder, contact our Encinitas showroom for purchase assistance.
- Keep the mattress until the claim administrator gives instructions, and ask for a written breakdown of any replacement, transportation or shipping charges.
If Avocado declines a claim
Ask for the decision and the warranty provision applied to your model in writing. Keep your receipt, rotation record, law-tag photo and images of the foundation. If a measurement or the support system is disputed, ask what additional evidence or inspection the company needs; do not discard the mattress before receiving instructions.
What else should owners know?
A warranty concerns qualifying defects, not comfort preference or ordinary wear. The return and sleep-trial policy is separate and can depend on the seller. Avocado’s published 25-year terms contain wording about both authorized resellers and direct purchases; if you bought through a retailer, ask Avocado and your seller to confirm how the warranty applies to your order.
Avocado says a replacement or repair retains the original warranty term starting from the original purchase date. A replacement may also end an applicable sleep trial. Ask the claim administrator to confirm the remedy and any return or donation instructions before taking action.
Frequently asked questions
Does every Avocado mattress have a 25-year warranty?
No. The Eco Organic Mattress and certain other models have 10-year terms. Check the exact product’s document.
Is the replacement percentage based on the original or current price?
Avocado’s current mattress warranty describes the prorated charge as a percentage of the original purchase price, plus applicable transportation and/or shipping.
Is exactly 1.5 inches of sagging covered?
Avocado’s published wording is inconsistent at the boundary. Ask the company to apply the terms for your specific model and claim.
Does a replacement restart the warranty?
No. Avocado says the replacement or repaired mattress retains the original warranty term from the original purchase date.
Compare policies in our mattress warranty comparison.
Sources: Avocado warranty terms and Avocado care and measurement guidance. Manufacturer sources checked October 30, 2026.