Sit n Sleep vs. Mattress Firm: Top 10 Ultimate Guide 2024

Sit n Sleep vs. Mattress Firm is a common comparison for anyone in the market for a new mattress. We’ll break down the differences between these two well-known stores to help you make an informed decision.

Quick Comparison:

1. Selection: Sit ‘n Sleep has a wider variety of mattress types and brands.
2. Price: Mattress Firm often has competitive pricing with frequent promotions.
3. Customer Service: Sit ‘n Sleep is known for knowledgeable and helpful staff, while Mattress Firm has mixed reviews.
4. Return Policy: Sit ‘n Sleep offers a 60-day exchange policy, whereas Mattress Firm’s policies can be more complex.
5. Delivery: Both stores offer reliable delivery services.

Having helped thousands of shoppers, our comprehensive guide will take you through important aspects like product offerings, pricing, and customer service.

I’m Ben Trapskin, founder of Yawnder. Over the years, I’ve faced numerous mattress shopping challenges, prompting me to help others steer these decisions effectively. My hands-on experiences with both Sit ‘n Sleep and Mattress Firm have shaped this guide to better assist you in finding the perfect mattress.

Sit n Sleep vs. Mattress Firm terms to remember:

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Company Backgrounds

Sit ‘n Sleep

Sit ‘n Sleep is a well-known mattress retailer primarily based in Southern California. With 38 superstore locations spread across the region, the company has established itself as a significant player in the local market. Founded by Larry Miller, Sit ‘n Sleep has built its reputation on offering a wide selection of name-brand mattresses, such as Tempur-Pedic, Beautyrest, and Serta iComfort.

The company is celebrated for its positive sales experiences and knowledgeable staff. However, some customers have raised concerns about the returns process and the quality of certain mattress models. Despite this, Sit ‘n Sleep maintains a strong market presence due to its extensive selection and customer service.

Sit ‘n Sleep’s success can be attributed to its ability to sell name-brand mattresses at a markup, which allows for personalized customer service and a diverse product range. The company also offers a 60-day exchange policy, although it requires a fee. This policy, along with their 110% Low Price Guarantee, underscores their commitment to customer satisfaction.

Mattress Firm

Mattress Firm, on the other hand, boasts a nationwide presence with over 2,500 stores across the United States. Founded in 1986, the company has grown significantly through strategic acquisitions, including the notable purchase of Sleep Train in 2014 for $425 million. This acquisition expanded Mattress Firm’s reach on the West Coast, further solidifying its position as a leading mattress retailer.

In addition to Sleep Train, Mattress Firm operates under various other brands, including America’s Mattress stores, which allows them to cater to a broad range of customer preferences and budgets. The company’s extensive network enables it to offer a wide variety of mattress types and brands, such as Purple, Beautyrest, Serta, and Sealy.

Despite its extensive reach, Mattress Firm has received mixed reviews regarding its sales tactics and customer service. Some customers have reported high-pressure sales tactics, which can detract from the overall shopping experience. However, the company is known for its competitive pricing and frequent promotions, which can make it an attractive option for budget-conscious shoppers.

In summary, Sit ‘n Sleep vs. Mattress Firm presents a comparison between a regionally focused retailer with a strong local presence and a nationwide chain with a vast network of stores. Both companies offer a wide selection of name-brand mattresses, but they differ in terms of customer experience, pricing strategies, and market presence.

Product Offerings

Sit ‘n Sleep

Sit ‘n Sleep offers an extensive selection of name-brand mattresses to cater to a variety of sleep preferences and budgets. Their product lineup includes popular brands like Tempur-Pedic, Beautyrest, Serta iComfort, and Spring Air. This wide range ensures that customers can find the perfect mattress for their needs, whether they prefer memory foam, innerspring, or hybrid mattresses.

• Tempur-Pedic: Known for their high-end memory foam mattresses, Tempur-Pedic uses advanced materials initially developed by NASA. These mattresses are famous for their pressure relief and support, but they come at a premium price, ranging from $1,599 to $11,099.

• Beautyrest: Beautyrest offers a luxurious feel with their pillowtop and plush top designs. However, some users have reported durability issues, such as body indentations. Prices for Beautyrest mattresses range from $799 to $4,999.

• Serta iComfort: This line features advanced gel memory foam that provides cooling and comfort. It’s a good option for those who tend to sleep hot.

• Spring Air: Known for their traditional innerspring designs, Spring Air mattresses offer a more affordable option without sacrificing quality.

Sit ‘n Sleep also provides adjustable beds, which are perfect for those who need customizable support. Their selection includes pillowtops, plushtops, and firm supportive mattresses to accommodate different comfort preferences.

Mattress Firm

Mattress Firm also boasts a wide array of name-brand mattresses, ensuring that customers have plenty of options to choose from. Their inventory includes well-known brands like Purple, Beautyrest, Serta, Sealy, and Tempur-Pedic. This diverse selection covers a range of mattress types, from memory foam to innerspring and hybrid mattresses.

• Purple: Known for their unique hyper-elastic polymer grid, Purple mattresses are designed to provide excellent pressure relief and cooling. They offer three firmness options: medium soft, medium, and medium firm, with prices for a queen bed ranging from $1,599 to $2,799.

• Beautyrest: Similar to Sit ‘n Sleep, Mattress Firm carries Beautyrest mattresses, which are popular for their luxurious feel but have some reported durability concerns.

• Serta: A staple in the mattress industry, Serta offers a range of options, including the iComfort line with gel memory foam for cooling.

• Sealy: Sealy mattresses are known for their innerspring designs and offer a balance of comfort and support. They are a good option for those who prefer a more traditional mattress feel.

• Tempur-Pedic: As with Sit ‘n Sleep, Mattress Firm offers Tempur-Pedic’s high-end memory foam mattresses, which are ideal for those seeking premium comfort and support.

In addition to these brands, Mattress Firm features hybrid mattresses that combine the benefits of both memory foam and innerspring coils. These mattresses offer a balance of comfort, support, and cooling, making them a popular choice for many sleepers.

Price Ranges:

• Sit ‘n Sleep: $229 – $11,099
• Mattress Firm: Varies by brand, but generally competitive and often includes frequent promotions

Both Sit ‘n Sleep and Mattress Firm offer a wide range of mattress types and brands, ensuring that customers can find something that fits their needs and budget. While Sit ‘n Sleep may have higher prices due to their personalized customer service and retail space costs, Mattress Firm’s frequent promotions and competitive pricing make it an attractive option for budget-conscious shoppers.

Pricing and Value

Sit n Sleep

Sit n Sleep is known for its wide selection of name-brand mattresses, but this comes at a price. The cost of their mattresses ranges from $229 to $11,099. The higher prices are partly due to the personalized customer service they offer and the costs associated with maintaining retail spaces.

Sales Commissions and Retail Space Costs: Sit n Sleep pays its salespeople commissions, which adds to the overall cost of the mattresses. Additionally, the expense of maintaining 38 superstore locations in Southern California is factored into the price.

110% Low Price Guarantee: To counterbalance their higher prices, Sit n Sleep offers a 110% Low Price Guarantee. If you find the same mattress for less at another retailer, they will not only match the price but also provide an additional 10% discount.

Promotions and Discounts: While Sit n Sleep does offer promotions, they are less frequent compared to online retailers. However, they often have sales events around major holidays like Presidents’ Day and Labor Day.

Mattress Firm

Mattress Firm tends to have more competitive pricing compared to Sit n Sleep. Their price range varies by brand, but they frequently offer promotions and discounts, making them an attractive option for budget-conscious shoppers.

Frequent Promotions: Mattress Firm is known for its frequent sales events, especially around holidays like Memorial Day, Black Friday, and Cyber Monday. These promotions can significantly reduce the cost of their mattresses.

Price Matching: Mattress Firm also offers a price-matching policy. If you find a lower price at a competing store or online, they will match it. This ensures that you are getting the best possible deal.

Retail Space and Sales Tactics: Unlike Sit n Sleep, Mattress Firm has a nationwide presence with numerous retail locations. They employ aggressive sales tactics, which can sometimes lead to mixed reviews from customers. However, this strategy helps them maintain lower prices.

Discounts and Price Guarantees: Mattress Firm often provides additional discounts through coupons and promotional codes. They also have a price guarantee to ensure customers are getting the best value.

In conclusion, while Sit n Sleep offers a more personalized shopping experience with a 110% Low Price Guarantee, their prices are generally higher due to commissions and retail space costs. On the other hand, Mattress Firm is more competitive with frequent promotions and a robust price-matching policy, making it a better option for those looking to save money.

Customer Experience

Sit n Sleep

Sales Service: Sit n Sleep is praised for its personalized customer service. Salespeople are known to be knowledgeable and helpful, assisting customers in finding the right mattress for their needs. This level of service is a big selling point and justifies their higher prices.

Return Policies: Sit n Sleep offers a 60-day exchange policy, but it comes with a fee. Some customers have reported issues with returns, citing a lack of flexibility and additional costs for recycling and transportation.

Trial Periods: The 60-day exchange period is shorter than what many online retailers offer. However, it still provides a window for customers to decide if the mattress suits them.

Customer Reviews: Reviews for Sit n Sleep are generally positive, especially regarding the in-store experience. Customers often mention the helpful staff and the wide selection of mattresses. However, there are complaints about the return process and the quality of some mattresses.

“Dennis And Alan are amazing!! Great customer service helped me pick the perfect bed. Alan tapped dance for me after completing the sale.” – Customer Review

Positive Interactions: Many customers have shared positive experiences with Sit n Sleep’s staff. The personalized attention and expertise of the sales team are frequently highlighted.

Knowledgeable Staff: The staff at Sit n Sleep are well-trained and knowledgeable about the products they sell. This expertise helps customers make informed decisions.

Mattress Firm

Sales Service: Mattress Firm has a mixed reputation when it comes to sales service. While some customers appreciate the assistance they receive, others feel that the sales tactics can be overly aggressive.

Return Policies: Mattress Firm offers a more flexible return policy compared to Sit n Sleep. They provide a 120-night sleep trial, which allows customers to return or exchange the mattress if they are not satisfied.

Trial Periods: The 120-night trial period is a significant advantage for Mattress Firm. It gives customers ample time to test the mattress and ensure it meets their needs.

Customer Reviews: Customer reviews for Mattress Firm are varied. Some customers praise the range of options and competitive pricing, while others criticize the aggressive sales tactics and inconsistent customer service.

“The customer service is amazing when you’re buying a mattress but don’t expect ANY help above and beyond the bare minimum if you have any complaints.” – Customer Review

Mixed Reviews: The reviews for Mattress Firm highlight a divide in customer experiences. While some find the service satisfactory, others have had negative interactions, particularly around returns and exchanges.

Sales Tactics: Mattress Firm’s sales tactics are often described as pushy. This approach can be off-putting for some customers, despite the potential for good deals.

Customer Service: Customer service at Mattress Firm receives mixed feedback. While some customers report positive experiences, others have encountered issues with communication and support.

In summary, Sit n Sleep excels in providing personalized service and knowledgeable staff, but their return policy and trial period could be better. Mattress Firm offers a longer trial period and more flexible return policy, but their sales tactics and customer service receive mixed reviews.

Sit n Sleep vs. Mattress Firm: Customer Satisfaction

Sit n Sleep

Customer Feedback: Sit n Sleep generally receives positive feedback for its in-store experience. Customers often praise the helpful staff and wide selection of mattresses.

Ratings: Sit n Sleep boasts an overall score of 8.5/10. Their customer satisfaction rating is 8.6/10, reflecting the positive interactions many customers have with their knowledgeable salespeople.

Overall Satisfaction: Many customers appreciate the personalized service they receive at Sit n Sleep. The staff’s expertise helps them find the right mattress, contributing to a high customer satisfaction score.

Price Value: Sit n Sleep scores 8.2/10 in price value. While their prices are higher due to commissions and retail space costs, many customers feel the personalized service justifies the cost.

“Dennis And Alan are amazing!! Great customer service helped me pick the perfect bed. Alan tapped dance for me after completing the sale.” – Customer Review

Complaints: Despite the positive feedback, there are some complaints about the return process. Customers have reported issues with the 60-day exchange policy, which includes fees for recycling and transportation. This has led to frustrations for some who find the return process cumbersome and expensive.

Mattress Firm

Customer Feedback: Mattress Firm’s customer feedback is more varied. While some customers appreciate the wide range of options and competitive pricing, others have had negative experiences with aggressive sales tactics and inconsistent customer service.

Ratings: Mattress Firm does not have a unified overall score like Sit n Sleep. However, customer reviews indicate a mix of positive and negative experiences, leading to a less consistent satisfaction rating.

Overall Satisfaction: The overall satisfaction with Mattress Firm is mixed. Some customers find the 120-night sleep trial and flexible return policy to be significant advantages. However, others are put off by the pushy sales tactics and poor customer service.

Price Value: Mattress Firm is known for its competitive pricing and frequent promotions. This can be a big draw for customers looking for a good deal. However, the aggressive sales tactics can sometimes overshadow the value proposition.

“The customer service is amazing when you’re buying a mattress but don’t expect ANY help above and beyond the bare minimum if you have any complaints.” – Customer Review

Complaints: Common complaints about Mattress Firm include aggressive sales tactics and poor customer service. Some customers have reported difficulties with returns and exchanges, despite the 120-night trial period. Communication issues and unhelpful responses from customer service are also frequently mentioned.

In summary, Sit n Sleep excels in providing personalized service and knowledgeable staff, but their return policy and trial period could be better. Mattress Firm offers a longer trial period and more flexible return policy, but their sales tactics and customer service receive mixed reviews.

Frequently Asked Questions about Sit n Sleep vs. Mattress Firm

Does Sit n Sleep match prices?

Yes, Sit n Sleep offers a 110% Low Price Guarantee. If you find the same mattress at a lower price from a competitor, Sit n Sleep will not only match that price but also give you an additional 10% discount. This makes sure you get the best deal possible while shopping at their stores. However, keep in mind that their higher prices are partly due to the commissions paid to salespeople and the costs of maintaining retail spaces.

When did Mattress Firm buy Sleep Train?

Mattress Firm acquired Sleep Train on September 4, 2014, for a whopping $425 million. This acquisition expanded Mattress Firm’s footprint significantly, adding Sleep Train’s established presence, particularly in the Western United States. This move helped Mattress Firm become one of the largest mattress retailers in the country.

What brands does Sit n Sleep carry?

Sit n Sleep boasts a wide selection of name-brand mattresses. Here are some of the popular brands they offer:

• Tempur-Pedic: Known for high-end memory foam mattresses. Prices range from $1599 to $11099.
• Beautyrest: Offers initial comfort but has some durability issues. Prices range from $799 to $4999.
• Serta iComfort: Known for advanced cooling technologies and supportive designs.
• Spring Air: Offers a range of options, including innerspring and hybrid mattresses.

These brands make Sit n Sleep a go-to destination for those looking for a variety of high-quality mattress options.

Next, we’ll dig into the Conclusion to summarize our findings and offer expert evaluations to help you choose the perfect mattress.

Conclusion

When comparing Sit ‘n Sleep and Mattress Firm, both retailers offer a broad range of mattress options and have established themselves as major players in the sleep industry. However, each has its unique strengths and weaknesses, which can significantly impact your shopping experience.

Sit ‘n Sleep stands out for its extensive selection of name-brand mattresses like Tempur-Pedic, Beautyrest, and Serta iComfort. They are known for providing a more personalized customer service experience, but this comes at a higher price due to sales commissions and retail space costs. Customer satisfaction ratings for Sit ‘n Sleep are generally positive, with an overall score of 8.5/10. However, some customers have noted issues with returns and the quality of certain mattresses.

Mattress Firm, on the other hand, offers competitive pricing and frequent promotions, making it a more budget-friendly option. They also have a nationwide presence and a variety of mattress types, including popular brands like Purple and Sealy. While their customer service reviews are mixed, they do offer a price-matching policy that can help you get a better deal.

At Yawnder, we specialize in providing expert, unbiased evaluations of sleep products to help you find the perfect mattress. Our reviews cover various sleep needs and preferences, ensuring that you get the best value for your money. Plus, we offer direct-to-door shipping, making the entire process hassle-free.

If you’re still undecided, check out our top-rated mattresses to find the best options custom to your specific sleep needs. Don’t settle for a subpar sleeping experience—choose a mattress that will help you wake up refreshed and refreshd every morning!