Nest Bedding introduced its original Lifetime Comfort Guarantee in 2017. Policy update (October 2026): Nest Bedding says that original guarantee applies only to qualifying mattresses purchased after August 31, 2017 and before January 31, 2023. Eligible original purchasers could receive 30% off a replacement mattress under the published terms; it is not a blanket offer to all new mattress buyers. Today’s separate Lifetime Renewal Exchange program may allow qualifying Sparrow, Owl, or Starling owners to replace an eligible comfort layer instead. The limited lifetime manufacturing-defect warranty is a different benefit. Read original guarantee terms; see current renewal program. The original policy details below are historical, not current purchase advice. Nest Bedding The launch-era description referred to the then-eligible mattress range, with exclusions. It does not describe eligibility for mattresses purchased from January 31, 2023 onward. Under the historical program, qualifying original purchasers in the August 31, 2017 to January 30, 2023 purchase window could seek 30% off a replacement mattress, subject to the published rules. Current mattress customers should consult Nest Bedding’s current 365-night trial and eligible Lifetime Renewal Exchange terms instead. This gives you peace of mind knowing that beyond 100 night trial you are still greatly limiting your risk and have your choice of the diverse lineup of Nest Bedding mattresses to choose from.
Here are the full details of the new Nest Bedding Comfort guarantee.
Lifetime Comfort Guarantee
Lifetime Comfort Guarantee© on Nest Bedding Mattresses:
Mattresses: Please contact customerservice@nestbedding.com to exercise your industry first Lifetime Comfort Guarantee.
Our Industry First Lifetime Comfort Guarantee© affords the original purchaser of any Nest Bedding mattress the peace of mind of knowing Nest Bedding cares about your comfort for the lifetime of your mattress. Here is how it works:
1. During the first 100 nights of ownership from date of delivery, you (the original purchaser) may initiate an exchange or return of your mattress for any comfort issue, for a 100% money back guarantee, or exchange to any other bed in our lineup.
2. After the 100 night’s trial, for the remaining lifetime of the mattress, if your needs change and you find you need a firmer or softer mattress, or you need to change to a small or larger size than your original purchase, you may do so at 30% off the current retail price.
* The BKB Kids bed is excluded but still carries a 100 night comfort guarantee.
Details of the Lifetime Comfort Guarantee:
I. The lifetime comfort guarantee applies only to mattresses purchased after August 31, 2017
II. All requests must be made via email to customerservice@nestbedding.com
III. Mattress must be free of damage or stains in order to be approved for return. Mattress must be free of bed bugs, mold or any other condition less than new.
IV. After you have tried the bed for 30 days and during the 100 days trial period, you can exchange for a different feel or mattress in our line up, or initiate a refund after donating the mattress to a local charity. We can work with you to find one. If there is no donation center in your area, we can have the mattress picked up at our expense.
V. There is no fee to return.
VI. Refund will be issued upon receipt of donation or pickup and returned to the original payment method used. While refunds are issued the same business day, it can take up to a week for credit card processors to post your refund.
VII. Stains on the mattress will void the return privilege.
VIII. Returns are for comfort issues only during the initial 100 nights trial period.
IX. All materials have scents, even natural materials, and all our mattresses have been certified. All scents are naturally occurring and will dissipate. Our mattresses are made with certified materials and cannot be returned for allergy claims.
X. All Mattresses must be opened within 30 days of delivery or return privilege is void.
XI. During the initial 100 night’s trial period, upgrading to a different size is not covered under our comfort guarantee.
XII. International sales do not qualify for our exchange program. These sales are final.
XIII. Once a return/exchange is authorized by Nest Bedding, you have 30 days to complete the return/exchange.
Returns on Bedding: 100 days no-risk trial.
Bedding, such as sheets, blankets, duvet covers, pillows. For return authorization, please contact us at customerservice@nestbedding.com
100 days on all Bedding Items, Satisfaction Guaranteed. Don’t like it, email us and we will provide you with a return authorization. No cost to return.
Returns on Furniture, Adjustable Bases, Foundations, Frames:
Foundations are returnable for the same 100 days trial period. Must be undamaged and unstained or voids the return privilege.
Adjustable bases are not comfort products and carry a full warranty privilege but are not eligible for comfort returns.
Furniture is not returnable.
Check out the full review of one of my favorite mattresses, the Alexander Signature Select
Aside from Mattresses, Nest Bedding makes excellent pillows such as the Easy Breather Pillow.
Unlike almost all fo the other online brands, Nest also has showrooms across the country where you can try out all their products in person. Nest has grown by leaps and bounds over the past 3 years. They are dedcated to continual product improvement and introducting some of the best products for consumers at a very competitive price point.
Frequently Asked Questions About Nest Bedding Introduces Lifetime Comfort Guarantee
What is the main benefit of Nest Bedding's new Lifetime Comfort Guarantee?
The primary benefit of Nest Bedding's Lifetime Comfort Guarantee is the peace of mind knowing you can change your mattress feel or size after the initial trial period at a reduced cost. This means if your comfort needs evolve over time, you are not stuck with your original purchase. It greatly limits your risk beyond the standard 100-night trial.
Who is the Nest Bedding Lifetime Comfort Guarantee best for?
This guarantee is best for shoppers who anticipate their comfort needs might change over many years or those who want long-term flexibility with their mattress choice. It's especially useful for individuals seeking assurance that their investment in a mattress will continue to meet their comfort requirements. You can experience the different Nest Bedding options firsthand at our Encinitas, CA showroom.
How does this guarantee compare to standard mattress return policies?
Unlike standard mattress return policies that typically end after a trial period, Nest Bedding's guarantee allows for changes in comfort or size at 50% of the retail price for the mattress's lifetime. Most companies only offer a single return or exchange within a specified trial window. This offers significantly more flexibility than industry norms.
What are the key limitations of the Nest Bedding Lifetime Comfort Guarantee?
The main limitations include the guarantee only applying to mattresses purchased after August 31, 2017, and mattresses needing to be free of damage or stains for any exchange or return. Additionally, the Big Kid Bed is excluded from the lifetime portion, and international sales do not qualify. Scents and allergy claims are also not reasons for return.
Can I try out Nest Bedding mattresses before deciding on a purchase?
Yes, you can try out Nest Bedding mattresses in person at our Yawnder showroom in Encinitas, CA. This allows you to experience the different firmness levels and models firsthand before making a decision. Our experts can help guide you through the diverse lineup of Nest Bedding mattresses.
What happens if I want a softer or firmer mattress after the 100-night trial period?
After the initial 100-night trial period, if you find you need a softer or firmer mattress, you can exchange it at 50% of the current retail price. This benefit extends for the remaining lifetime of the mattress. It provides an excellent option if your preferences change or if you find the original choice no longer suits your needs.
Want to test this in person? Visit our Encinitas showroom or call 858-232-5760.