Quick answer
Nest Bedding’s original Lifetime Comfort Guarantee is a legacy replacement discount for qualifying purchases made after August 31, 2017 and before January 31, 2023. Nest’s current Lifetime Renewal Exchange is a separate, one-time comfort-layer exchange for eligible models. A trial, a renewal exchange and a manufacturing-defect warranty are different benefits.
Who qualifies for the original guarantee?
Nest’s published terms describe 30% off a replacement mattress for qualifying original purchasers in that date window. Eligibility also depends on exchange or return history, and a redemption exhausts the benefit. Nest says purchases using this legacy guarantee are final. Check the original guarantee terms and contact Nest or the original store with your order details before relying on it.
How the Lifetime Renewal Exchange differs
The Lifetime Renewal Exchange is a one-time exchange of an eligible comfort layer, rather than the old discount on a replacement mattress. Nest lists Sparrow, Owl, Starling and Finch as qualifying models, with conditions; check that the renewal exchange is attached to the qualifying order and confirm the applicable terms. A full mattress exchange can affect eligibility.
Trial, bedding and warranty: check separately
Nest describes a 365-night trial for eligible adult mattress orders with a 30-day adjustment period. Older orders can have different terms. Nest’s current bedding policy describes a 30-night return window for eligible bedding, subject to conditions. Retailer terms can differ, so read the policy on your receipt and contact your seller. A limited warranty addresses covered defects and is not the same as a comfort exchange.
Read the original 2017 announcement
Historical archive: The following is the original launch-era description. Its 100-night trial, bedding return terms and other details are not current purchase guidance.
Here are the full details of the new Nest Bedding Comfort guarantee.
Lifetime Comfort Guarantee
Lifetime Comfort Guarantee© on Nest Bedding Mattresses:
Mattresses: Please contact customerservice@nestbedding.com to exercise your industry first Lifetime Comfort Guarantee.
Our Industry First Lifetime Comfort Guarantee© affords the original purchaser of any Nest Bedding mattress the peace of mind of knowing Nest Bedding cares about your comfort for the lifetime of your mattress. Here is how it works:
1. During the first 100 nights of ownership from date of delivery, you (the original purchaser) may initiate an exchange or return of your mattress for any comfort issue, for a 100% money back guarantee, or exchange to any other bed in our lineup.
2. After the 100 night’s trial, for the remaining lifetime of the mattress, if your needs change and you find you need a firmer or softer mattress, or you need to change to a small or larger size than your original purchase, you may do so at 30% off the current retail price.
* The BKB Kids bed is excluded but still carries a 100 night comfort guarantee.
Details of the Lifetime Comfort Guarantee:
I. The lifetime comfort guarantee applies only to mattresses purchased after August 31, 2017
II. All requests must be made via email to customerservice@nestbedding.com
III. Mattress must be free of damage or stains in order to be approved for return. Mattress must be free of bed bugs, mold or any other condition less than new.
IV. After you have tried the bed for 30 days and during the 100 days trial period, you can exchange for a different feel or mattress in our line up, or initiate a refund after donating the mattress to a local charity. We can work with you to find one. If there is no donation center in your area, we can have the mattress picked up at our expense.
V. There is no fee to return.
VI. Refund will be issued upon receipt of donation or pickup and returned to the original payment method used. While refunds are issued the same business day, it can take up to a week for credit card processors to post your refund.
VII. Stains on the mattress will void the return privilege.
VIII. Returns are for comfort issues only during the initial 100 nights trial period.
IX. All materials have scents, even natural materials, and all our mattresses have been certified. All scents are naturally occurring and will dissipate. Our mattresses are made with certified materials and cannot be returned for allergy claims.
X. All Mattresses must be opened within 30 days of delivery or return privilege is void.
XI. During the initial 100 night’s trial period, upgrading to a different size is not covered under our comfort guarantee.
XII. International sales do not qualify for our exchange program. These sales are final.
XIII. Once a return/exchange is authorized by Nest Bedding, you have 30 days to complete the return/exchange.
Returns on Bedding: 100 days no-risk trial.
Bedding, such as sheets, blankets, duvet covers, pillows. For return authorization, please contact us at customerservice@nestbedding.com
100 days on all Bedding Items, Satisfaction Guaranteed. Don’t like it, email us and we will provide you with a return authorization. No cost to return.
Returns on Furniture, Adjustable Bases, Foundations, Frames:
Foundations are returnable for the same 100 days trial period. Must be undamaged and unstained or voids the return privilege.
Adjustable bases are not comfort products and carry a full warranty privilege but are not eligible for comfort returns.
Furniture is not returnable.
Check out the full review of one of my favorite mattresses, the Alexander Signature Select
Aside from Mattresses, Nest Bedding makes excellent pillows such as the Easy Breather Pillow.
Unlike almost all fo the other online brands, Nest also has showrooms across the country where you can try out all their products in person. Nest has grown by leaps and bounds over the past 3 years. They are dedcated to continual product improvement and introducting some of the best products for consumers at a very competitive price point.
Frequently asked questions
Is the original Lifetime Comfort Guarantee available to every new buyer?
No. Nest limits the original replacement-discount program to eligible orders in its specified 2017–2023 purchase window, subject to other conditions.
Does the renewal exchange replace the whole mattress?
No. The Lifetime Renewal Exchange concerns an eligible comfort layer. Check the exact mattress and order eligibility with Nest.
Does the 365-night trial apply to bedding?
Do not assume that it does. Nest publishes separate policies for mattresses and bedding; confirm the terms for your purchase and seller.
See Nest Bedding’s current customer support and exchange policies.