Eternity Modern Sofa Quality and Features

Overview: Understanding Eternity Modern Sofas

When searching for eternity modern sofa review, it’s crucial to get straight to the point:

• Quality: High-quality craftsmanship and materials.
• Comfort: Generally well-received, especially with options like bouclé fabric.
• Design: Unique and versatile with customizable options.
• Durability: Durable but there are some mixed reviews.
• Value: Considered a luxury investment; higher price points but valued for unique design and quality.

For those looking to lift their living space with a modern and luxurious touch, Eternity Modern offers an array of sofas that promise both style and comfort. This review aims to provide a comprehensive look at the quality of Eternity Modern sofas, from customer experiences to the fine details of craftsmanship and design.

I’m Ben Trapskin, your guide through this in-depth eternity modern sofa review. With years of experience in reviewing furniture pieces and a passion for quality, I aim to shed light on what makes or breaks an Eternity Modern sofa. Stick around for an insightful dive into modern luxury furniture.

Eternity Modern Sofa Review: An In-Depth Analysis

Customer Experiences

When it comes to customer experiences, Eternity Modern sofas have received a mix of positive and negative reviews. Many customers praise the brand for its stylish designs and high-quality materials. One satisfied buyer mentioned, “The two new chairs we got are exactly what it looks like on the website and super comfy.” However, some customers have faced issues with product comfort and customer service. For instance, one reviewer shared, “The couch was extremely uncomfortable” initially, though it softened up after some time.

Common complaints often revolve around delivery delays and poor customer service. One customer mentioned, “What horrible customer service! Ordering a custom color chair and not once do I receive an update, progress report, or anything to indicate that the item ordered 12 weeks prior was even in production.” Another noted the difficulty in reaching the tilting mechanism on a chair, making it unsuitable for seniors.

Product Quality

Eternity Modern prides itself on using high-quality materials and craftsmanship. Their sofas are constructed with “shaped polyurethane foam with three distinct dense layers,” which might explain the initial firmness that softens over time. The craftsmanship is evident in the fine details, such as the taut wires that clip onto different sections for easy setup.

However, there have been instances of product issues. One customer reported fabric discoloration on their sofa just three weeks after delivery. While Eternity Modern agreed to replace the defective modules, the customer had to bear the shipping costs, which was a point of contention.

Comfort and Durability

Comfort is a crucial factor when evaluating any sofa. Eternity Modern’s sofas initially received mixed reviews on this front. One customer felt the sofa was “extremely uncomfortable” at first but found it to be “cushiony and bouncy” after a few days. Another user mentioned that the back support, though spherical and lower than most couches, offered more support than expected.

In terms of durability, there have been some concerns about the longevity of the fabric. One user reported fabric discoloration within a short period, while another noted issues with the tilting mechanism of a chair.

Design and Aesthetics

Eternity Modern excels in design and aesthetics, offering a range of stylish and customizable options. Their sofas are known for their sleek, modern look and come in various fabric choices to suit different tastes. One customer praised the brand for having “all the best designer pieces at a fraction of the cost.”

Customization options include different fabrics and colors, allowing customers to tailor their purchase to their specific needs. However, some customers have faced issues with custom orders, particularly with delays and lack of communication.

Delivery and Assembly

Shipping Process

Eternity Modern offers free shipping on orders over $1000, which is a great perk for large purchases like sofas. However, delivery times can vary. For instance, some customers reported waiting 12 weeks for their sofa, while others received their orders in a more timely manner. The packaging is generally secure, with items arriving in good condition, but there have been instances where products arrived damaged.

White Glove Delivery

The White Glove delivery service is available for a flat fee of $350. This service includes delivery to your home, unboxing, assembly, and removal of packaging. Many customers have praised this service for its convenience and efficiency. For example, one reviewer mentioned that the delivery team set up their couch in less than 15 minutes and took all the trash out.

However, the service is not without its drawbacks. In some cases, the delivery team was unprepared or lacked the necessary documentation, causing delays. One customer even had to assemble a $7k couch themselves using a shoelace, as per the CEO’s instructions.

Assembly Issues

Assembling an Eternity Modern sofa can be a mixed experience. While some customers found the process straightforward, others encountered problems. The Mario Bellini reproduction, for instance, has a unique design that uses taut wires to secure the back and sides, making it relatively easy to set up. But, the modular nature of some sofas means they can move around easily, requiring constant adjustment.

Common issues include:

• Missing instructions: Some customers received their sofas without any assembly guides.
• Complex assembly: Certain models, like the Egg Chair, have mechanisms that are difficult to operate, especially for seniors or those with mobility issues.
• Customer support: Responses from Eternity Modern’s customer service can be slow or unhelpful, making it challenging to resolve assembly problems quickly.

In summary, while Eternity Modern offers valuable delivery and assembly options, your experience may vary. The White Glove service is highly recommended if you want to avoid the hassle of setting up the furniture yourself. However, be prepared for potential delays and ensure you have all necessary documentation and instructions before the delivery team leaves.

Comparing Eternity Modern with Competitors

When evaluating Eternity Modern sofas, it’s helpful to consider how they compare to other brands in the market in terms of product range, pricing, customer satisfaction, quality, design, delivery experience, affordability, variety, and customer service.

Product Range: Eternity Modern offers a wide selection of modern furniture, including unique and customizable pieces like modular sofas.

Pricing: Eternity Modern is known for offering designer pieces at a fraction of the cost, making it an attractive option for those seeking luxury at more accessible price points.

Customer Satisfaction: Reviews are mixed, with customers appreciating the affordability but sometimes expressing concerns about customer service and delivery delays.

Quality and Design: Eternity Modern is praised for its high-quality materials and stylish designs, though some customers have reported issues with build quality and comfort.

Delivery Experience: The delivery experience can vary, with some customers facing delays and poor communication. However, many appreciate the options available, including the convenient White Glove service.

In summary, Eternity Modern offers a unique blend of high-end design and affordability but faces challenges in customer service and delivery consistency. For those on a budget, considering various options in the market is advisable, though Eternity Modern remains a strong contender for its design and customization options.

Frequently Asked Questions about Eternity Modern Sofas

Who owns Eternity Modern?

Eternity Modern is owned by Lexi Xin. The company is based in Vancouver and originally sold wholesale to brick-and-mortar stores. A few years ago, they switched to selling high-quality replicas of famous mid-century modern pieces directly to consumers online. This change allowed them to eliminate middlemen and offer better prices.

Are Bellini chairs comfortable?

The comfort level of Bellini chairs can vary based on customer feedback. Initially, some users found these chairs to be stiff and uncomfortable. For example, one reviewer mentioned feeling like they were “sitting on a stiff spring” upon first use. However, with time, the chairs seemed to soften up and become more comfortable. Eternity Modern states that their sofas are made with “shaped polyurethane foam with three distinct dense layers,” which might take a few days to break in.

What are common complaints about Eternity Modern?

Customer Service

One of the most frequent complaints is about Eternity Modern’s customer service. Some customers have reported poor communication and unhelpful responses when issues arise. For instance, one customer mentioned going “round in circles” trying to get a replacement for a damaged marble side table, feeling gaslighted by the company.

Product Quality

While many customers praise the design and aesthetics of Eternity Modern’s products, there are several complaints about quality. Issues range from uncomfortable seating to defective items. One notable complaint involved a leather Saarinen Executive chair where the finish began to wear off after just 1.5 years. Another customer reported discoloration in a modular sofa shortly after purchase.

Delivery Issues

Delivery times and conditions have also been a point of contention. Some customers experienced delays, which can be somewhat expected given the custom nature of the products. However, others faced issues with damaged items upon arrival and were unhappy with the return and replacement process. For instance, one customer was asked to pay for shipping to return defective modules of a sofa, which they found unreasonable.

These are some of the most common concerns, but read multiple reviews and consider personal needs when evaluating if Eternity Modern is the right choice for you.

Conclusion

After diving deep into the eternity modern sofa review, we’ve come to some clear conclusions. Eternity Modern offers a unique blend of style, comfort, and quality that can lift any living space. The customization options, particularly in fabric and design, are standout features that cater to various tastes and preferences.

However, customer experiences are mixed. While many rave about the luxurious feel and aesthetic appeal, others have had issues with customer service and product durability. It’s crucial to weigh these factors carefully.

Our Recommendations:

1. Order Fabric Swatches: If you’re indecisive, take advantage of Eternity Modern’s free fabric swatches. This allows you to see and feel the material before making a commitment.

2. Consider White Glove Delivery: Given the mixed reviews on delivery and assembly, opting for white glove service could save you time and hassle.

3. Read Reviews Thoroughly: Before making a purchase, read multiple reviews to get a balanced perspective. Pay attention to recurring issues and assess how they might impact your experience.

4. Evaluate Your Needs: Think about your lifestyle and how the sofa will be used. If you have kids or pets, a high-maintenance white couch might not be the best choice.

At Yawnder, we strive to provide you with the most comprehensive and honest reviews to help you make informed decisions. If you’re in the market for high-quality bedding to complement your new sofa, check out our duvet inserts.

In summary, Eternity Modern sofas are a worthy investment if you’re looking for a stylish, customizable piece. Just be mindful of potential customer service challenges and ensure it fits your lifestyle needs.