Quick answer: DreamCloud currently provides a Forever Warranty on eligible mattresses. The warranty is for the original purchaser and is non-transferable.
2026 warranty effective date
DreamCloud’s current mattress Forever Warranty has an effective date of July 28, 2026. Customers who purchased before that date should use the warranty terms applicable to their purchase.
What does it cover?
The limited warranty addresses qualifying defects in the mattress rather than comfort preference. The exact remedy and requirements depend on the defect and current warranty terms.
Prepare for a claim
Keep proof of purchase, photograph the mattress and law tag, document the support system and measure any visible indentation without weight on the mattress.
See our DreamCloud return policy and warranty comparison.
Before filing a DreamCloud claim
Keep the original order confirmation because purchase date determines which warranty version applies. Photograph the mattress, law tag, claimed defect and support system before moving or disposing of anything.
Defect or comfort preference?
The Forever Warranty is intended for qualifying defects, not simply a change in comfort preference. If the mattress is uncomfortable and you are still within an eligible trial period, review our DreamCloud return-policy guide instead.
For sagging complaints
Remove bedding and weight from the mattress before measuring an indentation. Photograph the measurement and the foundation so the claim record shows both the depth and the support system.
What to document before contacting support
Build a simple claim file before you contact DreamCloud. Save the order confirmation, purchase date, law-tag photo, wide photos of the mattress surface, close-ups of the claimed defect, and photos of the frame or foundation. For an indentation complaint, photograph a straight edge across the mattress and the measurement at the deepest point with no one on the bed.
Why purchase date matters
Warranty language can change over time. A current warranty page does not necessarily govern an older purchase, so keep the version that applied when you bought the mattress whenever possible. This is especially important for long-duration warranties marketed as “Forever” coverage.
Checked September 27, 2026 against DreamCloud’s official warranty effective July 28, 2026.