Quick answer: DreamCloud’s Forever Warranty covers specified defects in eligible mattresses for the original purchaser. Under the policy effective July 28, 2026, a visible indentation must be greater than 1.5 inches and not caused by improper support. The company lists different remedies for the first 10 years and later claims.
DreamCloud warranty at a glance
| Question | Current published policy |
|---|---|
| Who is covered? | The original purchaser from DreamCloud or an authorized retailer; the warranty is non-transferable. |
| Sagging threshold | Visible indentation greater than 1.5 inches, subject to support and other conditions. |
| First 10 years | For a confirmed covered defect, replacement with a new mattress of equal or greater value at no charge under the stated process. |
| Later claims | DreamCloud may repair and re-cover or replace the mattress, at its option. |
| Transportation | For “years 10+,” the policy lists $50 each way, waived when DreamCloud confirms a defect. |
| Policy effective date | July 28, 2026. Earlier purchasers should ask DreamCloud for their applicable warranty. |
The published warranty describes the first period as “first 10 years” and the later period as “years 10+.” Because that wording overlaps at the ten-year boundary, ask DreamCloud to confirm the remedy for your exact claim date.
What defects are covered?
- A visible indentation greater than 1.5 inches that is not caused by an improper or unsupportive foundation or base.
- A physical flaw causing the foam to degrade, split or crack despite normal use and proper handling.
- A manufacturing defect in the assembly of the mattress cover.
Coverage is subject to the policy’s conditions. Normal softness changes and a preference for a different comfort feel are not automatically covered defects. If you are within an applicable trial and the issue is comfort, review the seller’s terms and our DreamCloud return-policy guide.
How to measure an indentation
- Remove bedding and all weight from the mattress.
- Place a straightedge across the affected area, with both ends resting on the sleep surface.
- Use a ruler to measure the gap at its deepest point and take a clear photo.
- Photograph the whole mattress, law tag and support system as well.
The current wording says greater than 1.5 inches, so exactly 1.5 inches does not meet that stated threshold. An indentation alone does not guarantee approval; the support system and other conditions matter.
Foundation and cover requirements
DreamCloud requires a firm, solid-surface support or structurally capable bed base that can support the mattress and users. Photograph your normal setup before moving anything, and check the instructions for your particular model and base.
Do not remove the mattress cover. DreamCloud’s current policy says removing it voids the warranty. Contact the company or your seller for instructions before attempting to clean, unzip or repair it.
What does a claim cost?
For the first 10 years, DreamCloud’s policy describes a covered replacement at no charge. For “years 10+,” it lists transportation charges of $50 each way, but says those charges are waived if DreamCloud confirms a defect. Ask for a written explanation of any charges and when they apply before arranging a return. Do not assume every later approved defect claim automatically costs $100.
The policy says a mattress or cover must be returned with proof of purchase, though DreamCloud may authorize photo evidence instead. Do not ship or dispose of the mattress without instructions from the claim administrator.
How to file a DreamCloud warranty claim
- Gather the original receipt or order confirmation, delivery date and model information.
- Photograph the full mattress, the defect, the law tag and the foundation or base. For sagging, include the unloaded measurement.
- Contact DreamCloud through the warranty policy’s claim contact or ask your authorized retailer about the process. If purchased from Yawnder, contact our Encinitas showroom.
- Ask which warranty version governs your purchase, what evidence is required and whether the mattress must be returned.
- Keep copies of correspondence and confirm the proposed remedy and any costs in writing.
If your claim is declined
Ask for the decision and the relevant warranty provision in writing. If the concern is the foundation or measurement, ask whether a clear unloaded straightedge photo and pictures of the support system can be reviewed. Keep your mattress and records until the claim administrator explains the next steps.
Older purchases and replacement coverage
The current mattress policy is effective July 28, 2026. DreamCloud directs customers who purchased earlier to contact support for the terms applicable to their product. It also says a replacement mattress retains the original warranty term, measured from delivery of the original mattress, rather than starting a new Forever Warranty.
The mattress warranty does not automatically apply to everything in a bundle: DreamCloud lists separate warranties for furniture and bedding. Its policy also specifies eligible claim locations as the contiguous United States, Alaska and Hawaii.
Frequently asked questions
Is exactly 1.5 inches of sagging covered?
The current policy says the visible indentation must be greater than 1.5 inches, with other eligibility conditions met.
Does the Forever Warranty cover a mattress that feels too soft?
Comfort preference and normal softening are not automatically covered defects. Check the applicable sleep trial separately.
Does a later replacement always cost $100 in shipping?
No. The policy lists $50 each way for “years 10+” but says the charge is waived when DreamCloud confirms a defect. Confirm the terms and boundary date for your claim.
Does a replacement start a new warranty?
No. Under the current policy, the replacement’s warranty follows the original term from delivery of the original mattress.
Compare brands in our mattress warranty guide.
Source: DreamCloud Mattress Forever Warranty, effective July 28, 2026. Manufacturer sources checked October 30, 2026.