Quick answer: Aireloom currently states that its products are covered by a 10-year guarantee. Warranty service applies to the original purchaser and requires the mattress to be properly supported and maintained.
What Aireloom covers
Aireloom’s limited warranty addresses defects in workmanship or materials under the warranty code shown on the mattress law label. The company can repair or replace a qualifying product at its discretion.
Register your mattress
Aireloom’s current warranty page asks owners to register a new mattress within one month of purchase. Keep the original receipt and record the serial number from the law tag.
Who pays transportation?
Aireloom’s warranty document says transportation charges associated with warranty service are the purchaser’s responsibility and must be prepaid.
Foundation requirements
An unsupportive foundation can affect or void warranty coverage. Aireloom specifically requires appropriate heavy-duty center support for queen and king sleep systems.
How to file a claim
Aireloom instructs customers to report a manufacturing defect to an Aireloom dealer and obtain approval before returning the product or arranging transportation.
See our Aireloom models comparison, Aireloom review, and mattress warranty guide.
Preparing a warranty claim
- Find your original receipt, the model name and a clear photo of the law label. Keep the tag attached.
- Contact the selling dealer, explain the issue and ask what photographs or measurements are required. If the dealer is unavailable, ask Aireloom how to locate a dealer who can help.
- Photograph the full mattress and the area of concern, plus the foundation, frame and center support. If you are reporting an indentation, ask the dealer how it should be measured on an unloaded mattress before documenting it.
- Ask who will inspect the mattress, whether a transportation charge applies, and what happens if the claim is approved. Do not arrange a return or shipping until the dealer gives instructions and approval.
Body impressions vs. a defect
Aireloom’s warranty document says comfort layers can develop normal body impressions as they conform. An impression or change in feel alone does not establish a covered defect; the applicable warranty code and an inspection determine the outcome. Ask the dealer for the requirements for your specific mattress rather than assuming a universal depth threshold.
Warranty and comfort exchange are different
A limited warranty concerns covered defects. A comfort exchange or return depends on the seller’s separate policy, eligibility period and fees. Contact the store that sold the bed if the mattress is uncomfortable but you are not reporting a defect.
Read the original terms: Aireloom warranty and registration and its published limited warranty document. Terms can vary by purchase and product; retain the document supplied with your mattress.
What to save with your Aireloom purchase
Keep the retailer receipt, delivery paperwork and a clear photo of the law label. The law tag identifies the warranty code tied to the mattress, while the receipt establishes the original purchaser and purchase date. It is also worth photographing the frame and center support shortly after setup so you have a record of the foundation condition.
Dealer involvement matters
Aireloom directs owners to work through an authorized dealer for warranty service. That makes the retailer relationship more important than it is with some direct-to-consumer brands. Contact the selling dealer before arranging transportation or disposing of the mattress, and get authorization for the next step in writing when possible.
Warranty checked September 27, 2026 against Aireloom’s official warranty page and warranty document.