Everything About Tempur-Pedic Warranty: Coverage and Claims
Why Understanding the Tempur-Pedic Warranty Matters
Investing in a Tempur-Pedic mattress is a significant decision, and understanding the warranty associated with it can greatly reduce future frustrations. A comprehensive grasp of the warranty helps ensure that you have the protection and peace of mind you deserve. The Tempur-Pedic warranty covers multiple facets, offering you confidence in your purchase.
Quick Snapshot of the Tempur-Pedic Warranty
– Duration: 10 years
– Covers: Deterioration showing a visible indentation greater than 0.75 inches, physical flaws in materials, and defects in the zipper assembly of the mattress cover.
– Not Covered: Comfort preferences, misuse, and physical damage.
The Tempur-Pedic warranty guarantees that your mattress will provide the comfort and support you expect for a decade. While its 10-year limited term aligns with industry standards, knowing the specifics of what is covered—and what isn’t—empowers you to take full advantage of your purchase.
Tempur-Pedic Warranty Overview
What Is Covered
Tempur-Pedic provides a 10-year limited warranty on both their mattresses and flat foundations. This warranty means that within ten years of your purchase, Tempur-Pedic will repair or replace any defective product at no cost to you, with the exception of transportation fees. The products covered include:
– Mattresses: Any new Tempur-Pedic mattress bought directly from Tempur-Pedic or an authorized retailer.
– Flat Foundations: Any new flat, non-adjustable foundation from Tempur-Pedic.
The warranty encompasses several defects, including:
– Workmanship and Materials: This covers flaws that cause the TEMPUR® material to split or crack and any defects in the zipper assembly.
– Visible Indentations: If your mattress develops indentations greater than 0.75 inches, Tempur-Pedic will address this concern, provided it’s not due to improper use.
– Structural Issues: Any structural damage to the flat foundation stemming from normal use is also covered.
What Is Not Covered
While the warranty is robust, certain exclusions apply that you should be aware of:
– Comfort Preferences: Changes in how comfortable the mattress feels to you are not covered.
– Physical Abuse or Damage: Damage such as burns, cuts, tears, or liquid exposure is excluded from coverage.
– Improper Bed Frames: Using an inadequate bed frame can void your warranty. Ensure that your frame provides sturdy support, ideally featuring a center support with at least 5-6 legs for larger mattresses.
– Unauthorized Resellers: Mattresses purchased from unauthorized sellers do not qualify for warranty coverage.
– Normal Wear and Tear: An increase in softness over time is considered normal and is not covered.
– Odors and Mildew: Concerns like odors and mildew that arise after use are not covered unless reported within 30 days of purchase.
Awareness of these exclusions can save you considerable hassle. For example, if you purchased your mattress from an unauthorized seller or employed a makeshift bed frame, you might face difficulties in claiming your warranty.
How to Claim Your Tempur-Pedic Warranty
Required Documentation
When you need to file a warranty claim, gathering essential documentation is critical. Here’s what you’ll need:
1. Purchase Receipt: Keep your sales receipt or a bank statement as proof of purchase.
2. Product Law Tag: This tag contains important information such as the serial number and is usually attached to the mattress or foundation.
3. Photos: Clear images showing:
– A full view of the product without bedding.
– Close-up shots of the defective area.
– Images of the base/foundation if filing a mattress claim.
4. Description of Defect: Write a brief, specific statement detailing the issue, whether it’s sagging, structural damage, or unusual noises.
Filing Your Claim
Once you have all the necessary documentation, you can proceed with your warranty claim:
– Tempur-Pedic Website: Start your claim online by visiting the Tempur-Pedic warranty page. This resource will guide you through uploading your documents and photos.
– Customer Service: Prefer to talk to someone? You can call Tempur-Pedic’s customer service at the following numbers:
– Sleep Expert (pre-purchase advice): (888) 811-5053
– Customer Support (order assistance): (800) 821-6621
Customer service hours are:
– Monday – Friday: 8 AM – 8 PM EST
– Saturday: 9 AM – 6 PM EST
– Sunday: 10 AM – 6 PM EST
Tempur-Pedic retains the right to inspect the product before authorizing any replacements or refunds. If an inspection is necessary, you will cover the fee upfront; however, it will be reimbursed if the damage is found to be covered under the warranty.
Tempur-Pedic Warranty for Mattresses: Proper Use and Maintenance
To ensure that your Tempur-Pedic mattress remains under warranty, follow their guidelines for appropriate use and maintenance:
Firm Foundation and Bed Frame Requirements
Your mattress should sit on a firm, solid-surface, non-spring foundation or an adjustable bed base. For Queen, King, and Cal King sizes, use a bed frame that supports the mattress adequately, ideally featuring 5-6 legs with a center support.
Exclusions and Limitations
The Tempur-Pedic warranty covers numerous issues, but there are exclusions:
– Increase in Softness: A natural increase in softness over time isn’t covered.
– Liquid Damage: Exposure to any liquids—including drinks or spilled substances—is not covered.
– Physical Abuse: Any damage from physical abuse will void the warranty.
– Visible Indentations: While this is covered, it must not result from improper support.
By adhering to these guidelines, you can ensure your Tempur-Pedic mattress remains under warranty.
Frequently Asked Questions about Tempur-Pedic Warranty
How long is the warranty on a Tempur-Pedic?
Tempur-Pedic mattresses and flat foundations come with a 10-year full replacement limited warranty. This means that any covered defects will be repaired or replaced without cost, aside from transportation fees.
Do Tempur-Pedic mattresses sag over time?
Tempur-Pedic mattresses are designed for durability; however, some wear is expected. The warranty covers visible indentations greater than 0.75 inches that aren’t the result of improper use.
Can I claim my Tempur-Pedic warranty without a receipt?
A proof of purchase, such as a receipt or bank statement, is required to file a warranty claim. If you cannot find your receipt, contact the store of purchase for a record.
Conclusion
In summary, the Tempur-Pedic warranty provides solid coverage for their products, primarily focusing on defects in workmanship and materials. It’s essential to be aware of the limitations to maximize the benefits of your purchase. Key points to remember include:
– Coverage: Visible indentations greater than 0.75 inches, structural damage, and zipper defects are covered.
– Exclusions: Comfort preferences, physical abuse, improper bed frames, and liquid exposure are not covered.
– Claim Process: Keep your proof of purchase and photos of the defect readily available.
By understanding your Tempur-Pedic warranty, you can rest easy, knowing you’re protected against defects. For more expert evaluations and guidance, check out additional reviews and consumer insights related to Tempur-Pedic products. Happy sleeping!
