How to return a mattress to walmart: 7 Easy Steps for 2024

Navigating Walmart’s Mattress Return Policy Made Simple

How to return a mattress to Walmart is one of the first questions you might have if you’ve found that your new mattress isn’t quite the dream bed you hoped for. Thankfully, Walmart has a clear and straightforward return policy. Let’s break it down into simple steps:

• Return Window: 90 days from the original purchase date.
• Condition: Mattress must be in new, unused condition and in its original packaging.
• Proof of Purchase: A receipt or valid proof of purchase is required.
• Possible Fees: A restocking fee may apply.

Knowing how to return a mattress to Walmart can save you both time and hassle, allowing you to focus on finding the perfect mattress that meets your needs.

I’m Ben Trapskin, the founder of Yawnder. With years of sleep research and personal experience navigating mattress returns, I aim to help you make hassle-free returns and find the best solutions for your sleep needs.

Now let’s dig deeper into Walmart’s mattress return policy.

How to return a mattress to walmart basics:

• How to Choose the Right Mattress for You
• Top Tips for Maintaining Your Mattress
• Best Mattress Accessories for a Better Sleep

Understanding Walmart’s Mattress Return Policy

Return Window and Conditions

When it comes to returning a mattress to Walmart, the return window is crucial. Walmart allows you to return a mattress within 90 days of the original purchase date. To qualify for a return, the mattress must be in new and unused condition and still in its original packaging. This means you should avoid using the mattress if you think you might return it.

Proof of purchase is also required. You will need to present a receipt or a valid proof of purchase to complete the return. If you purchased the mattress online, make sure to have your order confirmation email handy.

Exceptions to the Policy

While Walmart’s return policy is generally lenient, there are some exceptions you should be aware of:

• Opened Mattresses: If you’ve removed the mattress from its packaging, returning it can become more complicated. According to Walmart’s policy, they likely won’t resell an opened mattress. Depending on the condition, they may either write it off or return it to the manufacturer for credit.

• Third-Party Sellers: If you bought the mattress from a third-party seller on Walmart’s website, the return process might differ. You may have to pay for return shipping, and a restocking fee could apply. Always check if the item was sold and shipped by Walmart or a third party.

• Hazardous Materials: Some items, including certain mattresses treated with chemicals, might fall under hazardous materials. These are generally non-returnable due to safety regulations.

Understanding these conditions and exceptions can help smooth your return process. For more detailed information, you can always refer to Walmart’s return policy.

Now that you know the policy, let’s move on to the steps you need to follow to return a mattress to Walmart.

Steps to Return a Mattress to Walmart

Returning a mattress to Walmart can be straightforward if you follow the right steps. Here’s how to do it, whether you’re going to the store, using the Walmart app, or opting for curbside return.

In-Store Return Process

1. Select Items to Return:

   • Make sure your mattress is in new, unused condition and still in its original packaging.
   • Have your receipt or proof of purchase ready.

2. Head to the Customer Service Desk:

   • Bring the mattress and your receipt to the customer service desk at your local Walmart.
   • Inform the associate that you are returning a mattress.

3. Receive Your Refund:

   • The associate will process your return and issue a refund. You will get a receipt indicating the refund of your money.

Online Return Process

1. Use the Walmart App or Website:

   • Log into your Walmart account and go to your order history.
   • Select the mattress you want to return and choose the return method.

2. Print the Shipping Label:

   • Follow the instructions to print out a shipping label. You’ll also receive return details and instructions via email.

3. Prepare for Shipping:

   • If the mattress is oversized and cannot be boxed, contact Walmart customer service for guidance. They may arrange for a carrier to pick it up.

4. Ship the Mattress:

   • Attach the shipping label to the package and drop it off at the designated carrier or wait for the pickup if arranged.

Curbside Return Process

1. Check Curbside Eligibility:

   • Start your return online via the Walmart app to check if your mattress is eligible for curbside return.

2. Select Your Store and Time:

   • Choose the Walmart location where you will return the mattress and select a convenient time for the return.

3. Park and Check-In:

   • Park in a designated curbside pickup spot at the store. Use the app to check in, providing your parking spot number and car color.

4. Show the Barcode:

   • An associate will come to your car. Show them the curbside return barcode from your app, and they will finalize the return.

Following these steps ensures a smooth return process, whether you’re doing it in-store, online, or curbside. Make sure to keep your mattress in new condition and have all necessary documentation ready for a hassle-free experience. For more detailed policies, you can always refer to Walmart’s return policy.

Next, let’s look at some tips for making your return experience even smoother.

Tips for a Smooth Return Experience

Returning a mattress to Walmart can be hassle-free if you follow these tips. Ensuring you have the right documentation and that the mattress is in acceptable condition can save you time and effort.

Importance of Having a Receipt

Having a receipt is crucial when returning a mattress to Walmart. The receipt serves as your proof of purchase and helps the store verify your transaction.

• Transaction Verification: The receipt allows Walmart to quickly find your purchase in their system. This speeds up the return process.
• Store Credit: If you don’t have a receipt, you may still get a refund, but it will likely be in the form of store credit. That Walmart may limit the number of no-receipt returns you can make.
• Government-issued ID: If you’re returning without a receipt, you will need a valid government-issued ID. Walmart uses this to track your returns and ensure they meet their return policy guidelines.

Repackaging the Mattress

To return a mattress, it must be in its original condition. Here’s how to prepare it:

• Original Condition: Ensure the mattress is clean and free from stains or damage. Walmart only accepts returns if the mattress is in new, unused condition.
• Disassembly: If the mattress came with additional parts (like a box spring or frame), disassemble them carefully and include them in the return.
• Packaging Intact: Ideally, the mattress should be in its original packaging. If you’ve opened it, try to repackage it as best as you can. If the original packaging is not available, use a suitable alternative to protect the mattress during transport.

Valid ID and Transaction Lookup

If you don’t have your receipt, Walmart can still help you with your return using other methods.

• Government-issued ID: As mentioned earlier, a valid ID is required for no-receipt returns. This helps Walmart verify your identity and track your return history.
• Credit/Debit Card Lookup: If you used a credit or debit card for your purchase, Walmart can look up your transaction using the card. This can serve as an alternative proof of purchase.
• Walmart App: The Walmart app can be a lifesaver. If you made the purchase online or have linked your in-store purchases to your account, you can find your receipt in the app. Simply show the digital receipt at the customer service desk.

By following these tips, you can make the return process as smooth as possible. Keep your receipt, repackage the mattress properly, and have a valid ID ready for a hassle-free experience. For more information, you can refer to Walmart’s return policy.

Next, let’s answer some frequently asked questions about returning a mattress to Walmart.

Frequently Asked Questions about Returning a Mattress to Walmart

Can I Return an Opened Mattress to Walmart?

Yes, you can return an opened mattress to Walmart, but there are some conditions. According to Walmart’s return policy, the mattress must still be in new and unused condition. If the mattress has been used or shows signs of wear, Walmart may refuse the return.

Customer Support: If you’re unsure whether your mattress qualifies for a return, it’s best to contact Walmart customer support. They can provide specific guidance based on your situation.

Exceptions: Mattresses purchased from third-party sellers on Walmart.com may have different return policies. Always check the specific return policy for items sold by third-party sellers.

What if I Don’t Have a Receipt?

If you don’t have a receipt, Walmart still offers options for returning your mattress.

Alternative Methods: You can provide a valid government-issued ID to process the return. Walmart uses this ID to track your return history and verify your purchase.

Store Credit: Without a receipt, you may receive a refund in the form of store credit. Walmart may limit the number of no-receipt returns you can make.

Transaction Lookup: If you paid with a credit or debit card, Walmart can look up your transaction using the card. This can serve as an alternative proof of purchase and make the return process smoother.

How Long Does the Refund Process Take?

Refund Timelines: The time it takes to process your refund depends on the original payment method.

• Cash or Check: If you paid with cash or a check, Walmart will issue a cash refund immediately if you have the original receipt.
• Credit/Debit Card: Refunds to a credit or debit card typically take 3-5 business days to appear in your account.
• PayPal: If you used PayPal for your purchase, the refund will be processed back to your PayPal account. This usually takes 3-5 business days.
• Gift Card: For purchases made with a gift card, refunds will be issued back to the original gift card if available. If not, a new gift card will be provided.

Processing Times: That processing times can vary. If you’re returning the mattress in-store, the refund process may be quicker. Online returns might take longer due to shipping and handling.

By understanding these FAQs, you can steer the return process at Walmart more confidently. For more detailed information, you can always refer to Walmart’s return policy.

Conclusion

Returning a mattress to Walmart doesn’t have to be a daunting task. By understanding the process and preparing accordingly, you can ensure a smooth return experience. Whether you’re returning in-store, online, or curbside, following the steps outlined will help you get your refund efficiently.

Yawnder’s Expertise

At Yawnder, we specialize in providing unbiased mattress reviews and expert guidance to help you make informed decisions. Our goal is to ensure you find the perfect mattress for your sleep needs without the hassle of multiple returns.

Mattress Reviews: We’ve conducted hundreds of mattress tests and ratings to offer you comprehensive reviews on various brands and models. From online start-ups to established retail giants, we cover it all.

Unbiased Evaluations: Our reviews are based on thorough testing and real customer feedback. We aim to provide honest evaluations so you can trust our recommendations.

Sleep Needs: Understanding your unique sleep needs is crucial in selecting the right mattress. Whether you need support for back pain, cooling features for hot sleepers, or a budget-friendly option, our reviews cover all these aspects.

For more detailed information on different mattresses and to find the one that suits your needs best, visit our mattress reviews page.

By leveraging our expertise, you can make an informed purchase and avoid the hassle of returns. Happy mattress shopping!