Returns & Refunds

Returns and refunds

Yawnder return and exchange policy

Your trial, how returns work, and California-compliant removal and recycling.

Mattress satisfaction trial

Your trial length depends on the brand you choose and ranges from 100 days to 365 days. Please confirm the exact trial at purchase.

Mandatory adjustment period

Please sleep on your new mattress for at least 30 nights. If you are not satisfied after 30 nights, you may start a return or exchange any time before your trial ends.

How to start a return or exchange

Contact us and we will arrange pickup with Yawnder or a trusted partner.

Your options after 30 nights

Option 1 Return for refund

Return the mattress for a refund minus a $200 return and restocking fee. This supports pickup, transport, and processing.

Option 2 Exchange for a different mattress

We waive the $200 fee when you select a different mattress from our store. You cover any price difference.

The second mattress is a final sale and does not include a second trial. Limit 1 exchange per household.

White Glove delivery and recycling fees from the original order are not refundable.

Conditions for a valid return

  • Mattress must be clean and sanitary.
  • No stains, damage, or unsanitary conditions. A waterproof protector is strongly recommended.
  • The original law tag must remain attached. Removing the tag voids the trial.

Items that are final sale and not returnable

No returns on these products
Adjustable bed bases and power bases (non-fabric frames)
Mattress toppers
Bed frames and headboards
Bedding such as sheets and comforters
Pillows and mattress protectors
Comfort layer inserts
Consumables such as candles, soaps, and diffusers
Floor models and open box mattresses

Please choose carefully. These categories are final sale.

Mattress removal and recycling in California

🚛 When we deliver a new mattress or fabric-covered foundation in California, we offer no-charge take-back of your used mattress and/or box spring if you request it at purchase.

  • 1:1 take-back: up to the same number of used units as new units delivered.
  • Pickup may occur at delivery or within 30 days.
  • We may refuse items that are wet, soiled, infested, or unsafe.
  • Common carrier shipments are excluded; we will provide recycling options.
  • Eligible: traditional mattresses, box springs, foundations (fabric-covered), and futon mattresses.
  • Not eligible: metal power bases or adjustable bases without fabric covering.
  • More info: ByeByeMattress.com

A state recycling fee is collected at checkout for each mattress or foundation in California.

White Glove Delivery

🛏️ White Glove delivery $150 per delivery

  • In-home delivery, unboxing, and full setup of your new mattress and/or adjustable base.
  • Removal and responsible disposal of your old mattress and/or adjustable base (1:1 with items delivered).
  • We remove and dispose of all packaging.
  • This fee is not refundable once service is scheduled.

Examples

  • New mattress delivered, set up, old mattress removed: $150.
  • New adjustable base delivered, set up, old power base removed: $150.
  • Mattress + adjustable base delivered, both set up, both old items removed: $150.
  • Removal is limited to the same number of mattresses and bases delivered.
  • All removal requests must be scheduled at purchase.
  • Delivery and removal fees are not refundable.
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