Why returns matter for the environment

Large item returns create real environmental impact. Pickup trucks, warehousing, cleaning, and processing all add emissions. Returned mattresses and large items can also be difficult to resell because of hygiene requirements and product condition, which increases the chance that an item is recycled or discarded.

Before you submit a return request, please contact us. We will try to solve comfort and support issues with a practical, lower waste option first, when appropriate, such as fit guidance, foundation checks, or a comfort adjustment.

We encourage careful selection to reduce waste, including in store testing and phone guidance.
Return and processing fees help cover reverse logistics and responsible handling.
When a return is approved, we prioritize donation or recycling options where feasible and allowed.

100 night trial quick guide

The mattress sleep trial is 100 nights.
You must try the mattress for at least 30 nights before a return or exchange request is eligible.
One mattress trial return per customer.
Refund equals mattress price minus a 200 return and processing fee per mattress.
Refunds, minus any applicable fees, are processed only after the item has been returned and received by Yawnder.
Exchanges may be for a mattress of equal, greater, or lower value.
All exchanges must be for the same mattress size originally purchased.
If exchanging to a lower priced mattress, the difference will be refunded minus applicable fees.
If exchanging to a higher priced mattress, the price difference must be paid before delivery.
Replacement mattresses are final sale.
Inspection required within 14 days of delivery.
Return requests must be submitted using the return request form on this page.
Massage chairs may be returned subject to a 25 percent restocking fee.
Adjustable bases, bed frames, bedding, pillows, toppers, protectors, floor models, and open box items are final sale.

The 100 night sleep trial applies to mattresses only. Exchanges must be for the same mattress size originally purchased. Delivery fees are non refundable. If you need help with comfort or support, we can often solve it without a return.

How to request a return or exchange

All return and exchange requests must be submitted using the return request form.

Submitting the form is a request only and does not guarantee approval.
Eligibility is reviewed after submission based on the return policy and order details.
Written approval is required before any return is scheduled.
To reduce unnecessary transport and waste, we may ask a few quick questions first to confirm fit and setup.
Exchange eligibility includes switching to a mattress of lower value, provided the size remains the same.

Refund timing

Refunds, minus any applicable fees, are processed only after the item has been returned and received by Yawnder. Refund timing may vary based on the original payment method.

Conditions for a valid mattress return

Mattress must be clean, sanitary, and free of stains or odors.
Waterproof mattress protector must have been used at all times.
Law tag must be removed from the mattress.
Please upload clear photos of the mattress and the removed law tag. These photos are required to review eligibility before any return is approved.
Items returned in unsanitary condition may be rejected due to health and safety requirements.

Mattress returns requested before 30 nights are not eligible for the sleep trial.

Massage chair returns

Massage chairs are not part of the 100 night mattress sleep trial.

Return requests must be submitted using the return request form.
Written approval is required.
A 25 percent restocking fee applies.
Item must be returned in like new condition with original packaging.
Refunds are processed only after the item has been returned and received by Yawnder.

Start a return or exchange request

Return Request Form

Submitting this form is a request only and does not guarantee approval. The mattress sleep trial is 100 nights, and requests are eligible only after 30 nights. Exchanges must be for the same mattress size originally purchased. Refunds, minus any applicable fees, are processed only after the item has been returned and received by Yawnder. Returns require transport and processing that increase environmental impact, so we may suggest a lower waste solution first when appropriate.

Name(Required)

First Last

Order Number (Found on your receipt)(Required)

Address(Required)

Address Line 2 City State / Province / Region ZIP / Postal Code Country

Email(Required)

Phone(Required)

Brand(Required)

Size(Required)

Reason for Exchange / Return

Request Type(Required)

Return

Exchange

Please upload clear photos of the mattress and attached law tag. These photos are required to review eligibility before any return is approved.(Required)

Drop files here or

Max. file size: 1 GB.

Acknowledgment and confirmation(Required)

I understand that submitting this form does not guarantee eligibility or approval, that return requests are reviewed against the return policy and receipt terms, that pickup and processing fees may apply, and that the information I provided is accurate.

Please review and confirm before submitting.

Returns & Refunds

Yawnder 100 night mattress trial and return policy