Shipping Policy

  *DISCLAIMER: COVID-19 Delays! As a result of the continuous widespread of this virus, Logistic Companies & Transportations all around the Globe are experiencing delays with their services. Due to these Impacts, Shipping Delays are now an inevitable factor we’re also trying to accommodate to including longer than normal Shipping Times. To combat any additional delays involved, FedEx Ground Shipping will currently be our only Shipping Courier. *Please Note: Delays are therefore expected in the Processing of items and delivery of all International Shipping Times – Sleepsherpa is implored before purchasing as we cannot guarantee an exact date of arrival*   Currently, we only deliver in the United States. Our warehouse: 6910 Miramar Rd Suite 101, San Diego, California 92121, United States. Delivery method: Orders are usually shipped within 1 to 5 days. (Monday to Friday) using FedEx Ground. Processing time: 0-1 days (MONDAY – FRIDAY) Transit Time: 1-5 days (MONDAY – FRIDAY) Shipping rates are: We offer free shipping in United States.

• ADDRESS CHANGE

We are unable to change the delivery address once the shipment is on its way. If you need to change the area where your goods will be delivered, please contact us within 24 hours of placing your purchase at [email protected] or phone +1 858-232-5760.

• EXCHANGE:

We only exchange product if they are defected or damage. If you need to exchange your product for same product please contact us mail: [email protected]. We will process the free exchange,

• CHANGE OF MIND:

Change of mind in not acceptable. No any return and refund will process Please Note: Color, Size, Texture.

• CANCEL THE ORDER:

We usually ship immediately the orders, Therefore if you’d wish to cancel your order please contact us immediately will send a involve participation by the processing department but we will not guarantee how ever you will always return the order once you received the product. ** All refunds are becoming to be issued after receiving the returned product and inspected it is going to take up to 4 days to reflect in to your checking account we actually try hard to form our customers satisfied. Cancellations If you change your mind before receiving your order, you may cancel at any time before the goods is sent. If your order has already been sent, please review our return refund policy. Packages Damaged During Transit If you notice that a package was damaged in transit, please refuse the goods and inform our customer service. If you were not there when the item was delivered, please contact customer service to discuss the next steps.

Item not received :
If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. you’d wish to contact the carrier to hunt out your Cover as once the item is Covered we have control over it (once it’s by the carrier), but if still persists kindly email us at [email protected] we’ll try our most glorious you.

Customer Support 24/7: Email: [email protected] IMPORTANT: Please note Public Holidays, International Holidays, Weather Conditions & Customs aren’t included in estimated transit schedule and may additionally pro-long the standard delivery time.