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Returns & Refunds

Returns and refunds

Yawnder 100 night mattress trial and return policy

How the 100 night sleep trial works, eligibility requirements, and refund timing.

Why returns matter for the environment

Large item returns create real environmental impact. Pickup trucks, warehousing, cleaning, and processing all add
emissions. Returned mattresses and large items can also be difficult to resell because of hygiene requirements and
product condition, which increases the chance that an item is recycled or discarded.

Before you submit a return request, please contact us. We will try to solve comfort and support issues with a practical,
lower waste option first, when appropriate, such as fit guidance, foundation checks, or a comfort adjustment.

100 night trial quick guide

The 100 night sleep trial applies to mattresses only.
You must try the mattress for at least 30 nights before a return or exchange request is eligible.
One mattress trial return per customer.
Refund equals mattress price minus a 200 return and processing fee per mattress.
Refunds are processed only after the item has been returned and received by Yawnder.
Replacement mattresses are final sale.
Components and accessories are final sale, including comfort inserts.

Comfort adjustments and inserts

In some cases, we may offer a comfort adjustment to help solve fit or support issues without a full mattress return.
Comfort adjustments may include guidance, foundation checks, or a one time component change when available.

Comfort inserts and other components are not part of the 100 night mattress trial.
Important: Receiving a comfort insert (such as Helix Elite inserts or other mattress inserts) counts towards the one exchange allowed per trial.
Purchasing an insert or component does not reset exchange eligibility.
Additional component changes require a new purchase.

How to request a return or exchange

All return and exchange requests must be submitted using the return request form.

Submitting the form is a request only and does not guarantee approval.
Eligibility is reviewed after submission based on the return policy and order details.
Written approval is required before any return is scheduled.

Start a return or exchange request

Return Request Form

Submitting this form is a request only and does not guarantee approval.
The 100 night sleep trial applies to mattresses only.
Components and accessories are final sale, including comfort inserts.
One trial return or complimentary comfort adjustment is allowed per customer.

Name(Required)

First Last

Order Number (Found on your receipt)(Required)

Address(Required)

Address Line 2 City State / Province / Region ZIP / Postal Code Country

Email(Required)

Phone(Required)

Brand(Required)

Size(Required)

Reason for Exchange / Return

Request Type(Required)

Return

Exchange

Please upload clear photos of the mattress and attached law tag. These photos are required to review eligibility before any return is approved.(Required)

Drop files here or

Max. file size: 1 GB.

Acknowledgment and confirmation(Required)

I understand that submitting this form does not guarantee eligibility or approval, that return requests are reviewed against the return policy and receipt terms, that pickup and processing fees may apply, and that the information I provided is accurate.

Please review and confirm before submitting.

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